Can't find fields in the admin

Hi,

The settings are added to the accounts page (at the bottom, search for the “Where did you hear about us” header. (tested on a single with WP4.1 and WC2.2.11)

We’re setting up a multisite setup right now to do some multisite tests. We’ll keep you posted within a short timeframe.

Regards

Pieter
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Hi vicocotea,

Just tested a multisite setup, and the settings are still in place on the individual WooCommerce accounts page.

Can you please recheck? Do you have any other WooCommerce plugins running that might interfere?

Regards!

Pieter

Hi,

Thanks for the answer.
I disabled all plugins except WC and Hear about us, nothing changed.

I just emailed you my WC system report and some of my wordpress config. I hope you will notice something wrong.

Thanks again

Hi Victor,

We’ll look into it. Thank you for the detailed report.

Regards

Hi Victor,

We couldn’t find the problem and were not able to reproduce the error. We’ve tested several setups (single site and multisite) and several versions.

For now, I’ll set this topic as resolved, since I guess it’s something specifically related to your setup, not the plugin.

If you still face the problem, contact us with your online test setup and provide us with login information and we’ll see what we can do.

Regards,

Pieter Carette
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Hi, where do you find the results of how they found out about you? I just processed an order for a customer and can’t see where the answer is located. I answered the question in the drop down. Thank you.

Hi Melanie,

Please open a new topic for new questions.
The results can be found in the order email, the order itself (in the admin) and the customer account.

Regards,

Pieter

Following up on this original error reported by vicocotea, I believe I’m in the same use case as the OP, and the problem is likely with the way your plugin tries to detect whether Woocommerce is installed in a multi-site environment. If Woocommerce is network activated, then it will not be returned in the get_option( 'active_plugins' ) result which you depend upon in line 36 of the main plugin file. What worked for me is to change it to the following, which checks whether Woocommerce is network activated:

if ( in_array( 'woocommerce/woocommerce.php', apply_filters( 'active_plugins', get_option( 'active_plugins' ) ) )
	|| array_key_exists( 'woocommerce/woocommerce.php', maybe_unserialize( get_site_option( 'active_sitewide_plugins' ) ) ) ) {

Hi Ionainteractive,

Thank you for the follow up, we’ll take a look at it. To be updated soon. ??

Regards,
Pieter

Hi, this issue should be fixed in the version we just released. Thank you Ionainteractive.

Great news !! It works very well ??
Thanks @ionainteractive and @siteoptimo

Hi Victor,

Great :). Thank you for the follow-up.

Regards!