No response to paid support

We answer all emails on our support system in less than a day, please let me know what email you used and we’ll see if your ticket actually came through or not.

Thanks for your fast response Jean.
I submitted a ticket through online submission process. Mark responded on the 21st and said that you had issues with the Feed Creator service. I asked for an update on the 22nd, 23rd, 26th and 27th, but no response.
The email is the one he responded to me initially on which is [email protected].
Yes, you guys are usually fast in responding, that why I was surprised not to get any update in a week. I have now sent another email on this.
Thanks very much!

Hi,

Sorry about the wait. We’re still working on it.

Having said that, I haven’t received any of your follow up emails from the 22nd, 23rd, 26th and 27th. Have you replied to the same email?

I try to never leave any emails unanswered for longer than a day (at most) so I apologize for this. I’ll be checking on the fix for you again and we’ll get back to you.

Thanks.

Mark

Thanks Mark,
Strange that you haven’t received the messages as I’ve sent them to the same email address that we have communicated on the times before.
I even sent a new request through your ticketing system and didnt get a response to that either. Perhaps it got stuck up in spam or somewhere on your server.
Look forward to the fix
Cheers