Is there a confirmation email sent to a new registrant?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author abelony

    (@abelony)

    Hi Keith.

    Yes, both the registrant and the admin get a notification email. If you are not getting any emails in the lite version, please make sure that you have selected a Ticket Buyer form for the event. Furthermore, for the Ticket Buyer form, the email field needs to have an input slug of “email” (accessed from the Events Planner > Form Manager screen).

    Hope these help.

    Thanks, Abel

    Thread Starter Keith

    (@kbailie)

    Hi Abel,

    Ok so I changed my event to use the TICKET BUYER FORM and modified the email field to have ’email’ as the slug but I’m still not getting an email to the registrant. Could there be some general wordpress settings required for this to work?

    The registrant does show up under ‘registrants’ so that part is working, just no emails flying around.

    Any other ideas?

    thanks,
    Keith

    Plugin Author abelony

    (@abelony)

    Hi Keith.

    I will need to see what is happening. Please get in touch with me via the Events Planner Support portal and I will help you figure it out. I will need temp. WP admin access.

    Thanks, Abel

    Thread Starter Keith

    (@kbailie)

    Hi Abel,

    I think I figured it out.

    The emails ONLY seem to get sent upon a successful paypal transaction even though the registration info is in the system as soon as the registrant confirms registration and gets sent off to the paypal site.

    Do you think an email could be sent as soon as the registration info is stored and then maybe a follow-up email once payment is made?

    thanks,
    Keith

Viewing 4 replies - 1 through 4 (of 4 total)
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