.pdf, .doc, .xlsx time out -> will not load

  • Resolved rgito

    (@rgito)


    9 years, 11 months ago

    I am running my intranet locally and have had great success porting over our old windows based site to WP. All of the files I am linking in my site are stored locally on the same machine.

    I have created numerous pages with links of the form:

    <li><a href="//IPofserver/Climate/ClimateNormalsCollective_EOLWY.pdf"><font color="red">*NEW*</font> Climate Normals Collective for EOLWY</a></li>

    Where the ClimateNormals file is located in /var/www/html/Climate

    These were all working fine up until a week or so ago. Now when I click on a link the page load times out. None of my .doc, .pdf, .xlsx files anywhere on my site will display using Chrome, IE9 or Firefox.

    What happened? How can I troubleshoot this? I have to get this fixed asap.
    Any ideas are very much appreciated!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter rgito

    (@rgito)

    Further troubleshooting has shown that the link with the server IP will not work, but a link with the server name substituted for the server IP will.

    Something changed recently, but I don’t know what. What format should be used?

    <li><a href="//Nameofserver/Climate/ClimateNormalsCollective_EOLWY.pdf"><font color="red">*NEW*</font> Climate Normals Collective for EOLWY</a></li>

    or maybe something like:

    <li><a href="/Climate/ClimateNormalsCollective_EOLWY.pdf"><font color="red">*NEW*</font> Climate Normals Collective for EOLWY</a></li>

    Sorry for all the newbie questions.

    You mentioned /var/www/html/Climate – but is /var/www/html/ where your WP install is?

    Can you provide a link to the live site?

    Thread Starter rgito

    (@rgito)

    Thanks for the reply. Yes my WP install is in /var/www/html.

    Our site is internal to our agency…so I imagine it is firewalled from the ‘net.

    I am wondering which format I should use.

    Ok, if your folders that you’re mentioning and WP are in the same directory then you should be able to hit those files like so:

    /Climate/ClimateNormalsCollective_EOLWY.pdf

    You can test it by putting this in your browser:

    https://yourdomain dot com/Climate/ClimateNormalsCollective_EOLWY.pdf

    If that doesn’t work then there is an issue with the path. At that point if you could provide a screenshot of your directory structure, that would help.

    Thread Starter rgito

    (@rgito)

    yes sir the:

    https://mydomain.com/Climate/ClimateNormalsCollective_EOLWY.pdf does work.

    This then is the format I should have in my html that calls this page, correct?

    <li><a href="//mydomain.com/Climate/ClimateNormalsCollective_EOLWY.pdf"><font color="red">*NEW*</font> Climate Normals Collective for EOLWY</a></li>

    Guess I need to change and remove all my server IP entries. Hmm. These used to work until recently. I wonder what changed?

    Yes, that should work if you’re seeing the file when accessing that link.

    Not sure on IP question as I don’t know history. It’s possible the IP changed.

    Thread Starter rgito

    (@rgito)

    Thank You, Shayne.

    I will reconfigure and test. I think this will solve my problem.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘.pdf, .doc, .xlsx time out -> will not load’ is closed to new replies.