Incomplete Backup – Missing Folders

Can you do a screenshot of the Job File tab ? So that i can see what is configured.

Daniel,
I sent a screen grab of the backup settings > information screen. Is that what you need? I can re-send if you need me to.

Thanks

Help please. Is anybody out there?

I really need help to resolve this or I will have to abandon this plugin.

No, I mean when you editing the BAckup job there is a tab with Files.

Understood. Here is a link to the screen grab: https://oxygenlearning.com/stage/screencapture.png

Thanks!

Hmmm, look well. Sorry but no idea what it is. Can you try an other achive formart like zip ?

I tried the zip archive formt and the result was the same.

I will have to switch to another plugin since this problem appears to have no solution. Thanks for your time.

Hi smac2: I’ve had the same problem and found your thread while trying to find a solution. The archive said it was about 60mb but when downloaded and unstuffed on my Mac I just had a 76k wordpress_6.sql file.

Then I remembered that we had a similar issue with a website we had built for us by a development team (back in the old days of hand coding!). Our site sold downloadable vector stock vector illustrations (https://www.vectoredit.com) but we found that some customers received an ’empty’ file when they downloaded their purchase. They got the .zip file OK, but when they unstuffed it, it was empty.

We worked out that this issue was only on Macs – when we tested the same .zip download on a PC it unstuffed correctly with the file inside.

So, following that theory, I downloaded my WPBackUp archive to my PC, and not my Mac. I then used 7-zip to un-stuff the .tar.gz archive. This left me with a .tar file which I then had to use 7-zip to un-stuff again. Voila! I got my WordPress archive complete with all the directories and files etc.

So, it seems the Mac doesn’t like the compression somehow. My suggestion is to use a PC if you can and follow my procedure to see if it works for you.

Hope this helps!

Thanks Grid24 for your suggestion. I do use a PC. However, I have already switched to UpdraftPlus for backups. I do prefer the configuration available with BackWPup but first and foremost, I need a reliable system.