Urgent: Payment error (timeouts/failed/pending)

  • All my attendees have timeout/failed/pending at https://www.everynation.org.my/register

    Update #1 – I’ve figured out thus far: Upon first clicking on the checkout button, it seems to timeout on connection to Paypal – status of attendee changed to failed. Re-clicking the checkout button again brings them through to Paypal’s page successfully.

    What is causing the initial timeout?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter feroxkid

    (@feroxkid)

    Any resolution?

    I also an experiencing checkout errors. My users are reporting “Incorrect Total” errors. I have had 4-5 reports of this error in the past 2 days.

    I cannot reproduce this error myself and I don’t see any logging info on the Camptix plug-in or within Paypal to troubleshoot. From my web research it appears some people have reported this error is related to a quantity of “3”?? I tried to reproduce but cannot.

    Any advice would be appreciated as my customers are getting frustrated in this processing issue.

    Thanks,
    Kevin

Viewing 2 replies - 1 through 2 (of 2 total)
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