Transactions are not going through

G’day Aaron,

I’m getting a few reports of this lately. I’ll add some logging (via Gravity Forms Logging addon) and get you a test version so we can get some more information about what’s going on. Seems something has changed in the way eWAY are reporting some transaction failure modes.

cheers,
Ross

G’day Aaron,

Could you please install this alpha test version and enable logging, then see what comes up? I’m obfuscating credit card numbers so it should be safe to use on a live site.

https://dl.dropboxusercontent.com/u/26305751/gravityforms-eway-1.6.2-alpha1.zip

You’ll also need to install the Gravity Forms Logging Add-On and enable logging in Forms > Settings > Logging. It can be found at the bottom of this page:

https://www.gravityhelp.com/downloads/

cheers,
Ross

Hi Ross,

Thank you so much for getting back to us.
We’ve chased the issue up with eWay and they helped us find the issue. We were formatting the donation amount wrong when there were decimals.

Do you still recommend to install GravityForms logging and the alpha version?
Is it safe to leave GravityForms logging on all the time?

G’day Aaron,

Can you tell me please, how did you have the donation amount formatted and what did you do to resolve it? This plugin should accept the amount as a number and send just that to eWAY, regardless of the format you wish to send it in emails, so I might have a bug there.

cheers,
Ross

I use a currency field and copy that field into the free product price field using javascript and format it adding $ and .00. I use javascript because I’ve created logic that gravityforms wasn’t able to handle from the UI.
So if I put in $10.50 it would add $ $10.50.00 which is invalid.

How are you adding it to the field? e.g. input.value = ... or some other way? What if you format it as $ 10.50 (with the space) like GF does it?

hi. we were waiting for the client to provide us with information identifying what the issue could’ve been but we haven’t been able to identify any issues since the numeric issue that we fixed above.
we are getting more than several transactions that are showing on gravityforms but not on eway. i’ve updated to the latest version of gravityforms and gravityforms eway and what i’d like to do next is start logging as you suggested because otherwise eway are not able to provide any information without the full transaction information.
how do i turn on logging? where are logs saved?

downloaded logging and turned it on in settings > logging > turned it on all messages for everything.
https://www.gravityhelp.com/downloads/

if i compare the successful order which i just made to the one that previously was not successful it is that the order field of the product is missing.
that’s probably why it didn’t even notify eway and that’s why there’s no record.
the product field appears based on a selection of the user.
it seems odd how the user has managed to enter the price field but the product field idd not appear.
that could possibly be a browser issue. i’ll try all available browsers and post back my result.
i set all the fields to be required even though they are invisible until the other field is selected, and when they do appear now, they’ll be required.
i’ll see if that makes a difference.