Help: Plugins disappeared and there is a new mysterious user as admin

  • Hi,

    two days ago all my plugins disappered from my backend, but not on the server. I tried to reactivate the plugins, but wordpress don’t show them at all. There is the same problem report for all plugins: “there is no valid header”.

    I found a mysterious new user, that I didn’t add on my own. This user has administration rights. What is really weird is that this unknown user has no user name and no email address. Could this be a hacker attack?

    I’m really afraid, could someboby please help me asap?
    Thanks a lot, Denise.

    PS: I immediately changed the rights of the new user from admin to subscriber.

Viewing 5 replies - 1 through 5 (of 5 total)

  • I have the exact same issue. I’m not sure what to do or how to get the plugins to work again. It seems like the site was hacked, especially with a new mysterious user.

    My wp-config.php file had a bunch of junk code in it. So it is definitely a hack.
    However, I have no idea how clean or fix the site.

    Thread Starter Helptourists

    (@helptourists)

    Hi, we found the problem, in my case the plugin mailpoet caused all this mess. They recently had some security issues!

    hi,i suggest you use wordfence security plugin. it can scan all your files contents. also there is another feature which i check every time for showing links that users are accessed in your site ! this way you can easily find from where that problem occured.

    I too had the problem of mysterious admin users, and I’m having a hard time finding out how that happened.

    I am not using mail poet.

    When I find these mysterious admin users, I just delete them.

    If anyone finds an article with the solution, please let me know
    ??

Viewing 5 replies - 1 through 5 (of 5 total)
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