Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Hi there!

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    Thank you!

    Thread Starter AirmaLegere

    (@airmalegere)

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Thanks for that information!

    I checked your site and there aren’t any connection errors or anything that would point to the cause of the problem.

    I do notice that you’ve tried to reconnect Facebook a few times. Did you also delete the app association on Facebook’s end at the same time? If not, please follow the steps here to disconnect/reconnect to Facebook:
    https://jetpack.me/support/publicize/facebook/#reconnecting-facebook

    If you still have trouble, can you please use Jetpack’s Debugger module to send us some more information about your site?

    To do so, follow these steps:

    1) Go to the Jetpack page in your dashboard (Jetpack -> Jetpack).
    2) Scroll down to the footer of the page and click the “Debug” link (shown here: https://d.pr/i/OF6d ).
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Please include the URL of this thread in the description so we can keep all your information together.

    Thanks!

    Thread Starter AirmaLegere

    (@airmalegere)

    Ok – reconnecting did not work. So I have contacted Jetpack support with the URL of this support thread.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Thank you!

    Marking as resolved as I’m helping you via email now.

Viewing 5 replies - 1 through 5 (of 5 total)
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