• Resolved Jala27

    (@jala27)


    Hello guys,
    I’m having a strange problem that i can’t solve on my own and would appreciate some help from someone ??
    the problem is:
    1- visitors can’t register, the button that they push to submit is inactive!
    2- the system does not send link for password reset/recovery,even for admin, here the system sends the request and tells you to check your email, but the email never arrives!
    please note that i’m new at this and not a coder, so explain in simple language please ??
    Thanks!
    Jay

Viewing 6 replies - 1 through 6 (of 6 total)
  • 1. Can you replicate the problem using the default Twenty Fourteen theme with all plugins deactivated?

    2. See E-mailed passwords are not being received.

    Thread Starter Jala27

    (@jala27)

    Hi Esmi
    Thank you for your reply. the theme that i use its a business directory theme made by premiumpress.com and my site is yesnorthshore.com
    befor posting on this forum i contacted the support at premiumpress and they also suggested to use the Twenty Fourteen and unplugging all plugins, i did but didn’t make a difference and i just did it again and didnt work again.
    as for #2 i have checked with my host (hostcolor.com)and they say everything is ok, and i believe them because everything was working fine until i hired a freelancer from overseas and he messed up my site so bad that now almost two months later i still haven’t been able to get back on my feet (especially because i’m not knowledgeable in PHP ??
    i will also look into a plugin suggested by the article you send me for #2 and hopefully that will be fixed!
    as for issue with registration i hope some solution will come soon ??
    once again thank you for your help!
    Jalal

    Can we see the site using the default Twenty Fourteen theme with all plugins deactivated?

    Thread Starter Jala27

    (@jala27)

    Hi Esmi,
    its deactivated and installed the Twenty Fourteen theme as instructed
    Thanks!
    Jay

    Thread Starter Jala27

    (@jala27)

    Hi Esmi,
    my host was able to find the reason why it is like this? here is the conversation maybe then you can tell me how to fix it?
    ……………………………………………………
    HostColor -: CAn you give me the link for registration so I can test on my end?
    HostColor -: Also have you contacted your developer maybe there is something wrong with your code
    Jay Hamidi: https://yesnorthshore.com/wp-login.php?action=register
    HostColor – Customer Service: https://yesnorthshore.com/wp-login.php?action=register&stopspam=1
    HostColor -: There is an issue with your URL
    HostColor -: on my end it looks like: https://yesnorthshore.com/wp-login.php?action=register&stopspam=1
    HostColor -: and on your end is just https://yesnorthshore.com/wp-login.php?action=register
    [5:58:11 PM | Edited 5:59:13 PM] HostColor – Customer Service: you are some how avoiding the antispam
    Jay Hamidi: is that in php code?
    HostColor -: most probably
    HostColor -: your register link is the issue
    HostColor -: it is not properly working
    HostColor -: consult with the developer
    HostColor -: try to make registration by using the URL https://yesnorthshore.com/wp-login.php?action=register&stopspam=1
    HostColor -: and it will work
    Jay Hamidi: oh, thank you!at least now i know whats the problem?
    HostColor -: The first time when you visit https://yesnorthshore.com/wp-login.php?action=register you will see a notification: “We are protecting ourselves from spam, please click here to register.”
    however if you open the REGISTER link on the right again the message will disappear and lead straight to the wrong URL
    HostColor -: if the message is seen and you click on “please click here to register” the correct URL will load.
    ………………………………………….
    thats it!
    please let me know if theres a solution for this that you know?
    Thanks!
    Jalal

    Thread Starter Jala27

    (@jala27)

    Hi
    could someone tell me how to insert the right URL in to the PHP file?
    where is that file?
    Thanks!
    Jay

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘registration and password recovery’ is closed to new replies.