Just Installed/ Not Working

Hi, does your server’s version of PHP support cURL? cURL support must be enabled in PHP for certain WordPress functionality that SLB uses. Enabling cURL support should resolve your issue.

Yes.

cURL support enabled
cURL Information 7.24.0

Not trying to be a nuisance, but I’ve been trying to fix this issue and still haven’t been able to find a solution. I’m really not sure what it can be.

Hi,

Something is stopping SLB from loading fully. This is often due to a conflict between the theme or another plugin. Here are instructions for identifying plugin/theme conflict. Once you identify the conflict, let me know and I would be glad to look into it.

Thanks for the link, Archetyped. I’ll see what I can come up with.

Another quick note, as your particular issue is caused by a lack of cURL support 99% of the time. You may also want to check if your server supports local cURL requests (i.e. not just remote requests).

See here for more information on SLB’s requirements.

Thank you for noting that, Archetyped.

I looked for that in the php info, but didn’t see it. Is that the right place to look?

You will probably have to check with your hosting provider to see how they’ve configured cURL.

Hello again, Archetyped.

After contacting my host, I was told, “cURL supports local requests on our shared servers.” I was also referred to the following article.

https://support.hostgator.com/articles/specialized-help/technical/curl

So, from what the admin is telling me, it appears as though I have what I need?

You should, yes, but can you ask your hosting provider to check your account specifically for cURL support in PHP that supports local requests?

I’ve previously had reports from users where Hostgator told them everything was good to go, but it turned out their specific account needed to be recompiled to work properly with cURL.

Also, let me know if you’ve identified any conflicts using the instructions I linked to in a previous message.

Thank you again for your continued support and assistance, Archetyped.

I’ve contacted my host and will reply back here once I receive a response from them. Regarding any conflicts, I’ll have to check at some point later in the day when less users are on my site.

Is there any way to “virtually” make these checks, without them going live?

The best way to test a site is to have a development or “staging” version of the site that you can test changes (WordPress updates, new/updated plugins or themes, etc.) before applying them to the “production” (live) site.

The fastest way is to set up a local test server on your own computer, but you can also create a staging server on your web host if your hosting account allows subdomains. Just create a subdomain for the staging server (e.g. staging.mysite.com) and install WordPress, plugins, themes, etc. so that it mirrors your existing site. There are even plugins like WP Migrate DB that let you move your live site’s database over to the staging site set up more quickly.

Hi, please download and install this test version of SLB: Layout Data Test

This version of SLB is fully functional, but provides some additional information on SLB’s settings page.

Replace your current version of SLB with the test version and do the following:

1. Go to SLB’s settings page
2. Copy the contents of the “Layout Data” section
3. Paste layout data contents to this thread for me to review

Thanks.

Hello, Archetyped. Thank you for taking the extra time to go above and beyond with your quality support. I truly appreciate that. Below is the information you have requested.

PHP: 5.3.27
Baseline
Layout URI: https://nintendonews.com/wp-content/plugins/simple-lightbox-test-layout/themes/baseline/layout.html

array(5) {
  ["headers"]=>
  array(5) {
    ["date"]=>
    string(29) "Tue, 20 May 2014 03:20:35 GMT"
    ["server"]=>
    string(125) "Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635"
    ["content-length"]=>
    string(2) "13"
    ["connection"]=>
    string(5) "close"
    ["content-type"]=>
    string(29) "text/html; charset=iso-8859-1"
  }
  ["body"]=>
  string(13) "403 Forbidden"
  ["response"]=>
  array(2) {
    ["code"]=>
    int(403)
    ["message"]=>
    string(9) "Forbidden"
  }
  ["cookies"]=>
  array(0) {
  }
  ["filename"]=>
  NULL
}

Default (Light)
No layout
Default (Dark)
No layout

Hi, thanks for sticking with this so we can figure out the issue.

It looks like you may need to update the permissions of your wp-content directory. See here for WordPress’ official documentation on changing file permissions.

I would suggest starting at the top-level wp-content directory when setting permissions and working your way down through sub-directories (plugins, simple-lightbox, etc.) if necessary.