Meta Slider issue

Hi desiamerican26,

Please could you try:

1. clearing your browser cache (or use a different browser – chrome or firefox)
2. disabling your other plugins

Regards,
Tom.

I mostly work on Chrome from home and just used firefox to see if it helps from my work place. It didn’t help. And I don’t have any other slider plugin in use. :((

Hi,

Someone reported the same issue today through our support system (pro customer). They fixed it themselves and said it was a theme issue, but I’m waiting to hear back from them on what theme it was. Could you let me know which theme you’re using please?

Regards,
Tom

Hi Tom,

I am using tpSunrise Theme. It was working fine before but I guess after the updates it started to give me that issue.

Any clue? Cuz I don’t really want to change the theme as of yet as I will have to do many things over again.

Please suggest if I somehow can fix within this particular theme

Thank You

Hi Tom,

Any Updates? I was just trying to post something on my site but I am unable to fix the height and width of the image. Is it possible to send you and email with a screen shot of how it’s showing?

Thanks
Regards,
Nikhil

Hi Nikhil,

That theme hasn’t been updated for 3 years so I doubt it’s a theme problem.

Could you get in touch through https://www.metaslider.com/support (use WPSupport as the purchase ID)? I’ll need an admin login to take a look.

Regards,
Tom.

Hi Tom,

I created the password for the link. Please let me know if I have to provide some other info in regards to that.

Thanks
Regards,
Nikhil

This turned out to be a conflict with the PIE Registration plugin. I’ve reported the issue on their forums.