Shareaholic Buttons / Counters / Related Content Not Showing Properly

Hey @devitor – Can you please share the url for your site, so we can take a look at this? Thank you, and my sincere apologies for the delay!

devinemily,

That would be https://us4palin.com/

Any status on this?

Hello,

The same thing is happening on my site:

airplanesandtreadmills.com

Thanks,

Janelle

Sharaholic not working here either – https://jenphillipsapril.com/blog/
Up to date on everything, using Gentry plugin for theme support any ideas?

@devitor – Okay, I see recommendations on Chrome, but not on FF, so we’re looking into that.

@thejanellekay & @jennwin – I see recommendations installed, but it’s not visible, as you reported. Can you please try refreshing your recommendations and let me know if that helps? Instructions here. Wait 24 hours and if they’re still not there, please post here.

Thank you!

@devitor – It looks like you have the Shareaholic code installed twice: once manually and once via the WP Plugin. If you remove the self-installed code (found in your template file in the Header), that should fix this. I also recommend refreshing your recommendations after you do this following these instructions.

devineemily – Good morning.

I removed the manual markup in the header last night. It had been there when I was trying to make it work with CloudFlare RocketLoader. I did do the re-index also. No change in behavior.

On the Shareaholic website under my account, I have share buttons above and below content and recommendations below. Each one of of these has a code snippet. I’m not using them. There is no X to delete them. Would the existence of these be duplicating what’s in the plugin and if so, how do I get rid of them? I hope it doesn’t involve deleting my account and re-creating it.

@devitor – Okay, thanks for trying that. We’re getting close! I see we’ve only indexed 4 pages for related content, so I did another reindex myself to see if that helps. It might take 24 hours to show.

In the meantime, can you tell me your Shareaholic username, so I can take a look at your settings? If you don’t want to post it here, you can email me directly: [email protected].

Hi, I am having issues finding the refresh button. I have read the instructions, and i am just not seeing it. Is this for paid customers only? or are the instructions up to date?

found it – the article didnt clarify that i need to have an account and login to do this, ok – now it is saying that my site was indexed/refreshed today, so i will refresh it again but since i installed it several days ago, seems a bit repetitive. Any other suggestions? I am not thinking the refresh is going to help.

Devinemily….

Good morning. I emailed you my user name directly, but in any case – it’s devitor – same as here.

Also….I should have mentioned this when I opened the thread – I did test all the plugins in my plugin stack – turning them each off to see if one would interfere. I saw no change in behavior with every plugin tested in this manner.

In the Shareaholic account – the one you log into on the website – I have two apps for share buttons – one above and one below content and one for related content. I can’t delete these, because they have no X next them, so I’m assuming these apps are the ones associated with the Shareaholic Plugin???? Or – are they duplicates and do need to be deleted????

@devitor – Your settings on shareaholic.com will reflect the plugin, so you’re good there. Can you try removing the plugin and reinstalling it? I’m not seeing the right recommendations code on your site.

@jennwin I’m sorry that those instructions are confusing. I’ll take a look at them and update to make them more clear! Do you have recommendations enabled on Pages, Posts, Category and/or Index?

devinemily,

Good afternoon. I did a delete and manually re-downloaded the plugin and reinstalled and re-set the share buttons. Right now, recommendations are processing and the counters are still not showing.

DevineEmily,

Good evening. On US for Palin, the related content is working. All six related content posts show up and they change per post as they should. Server is showing as ready in the plugin. I tested on Linux, iOS and Windows so for me, Related Content is resolved.

Share counters are still at the same place as when I opened the thread. It is hit and miss working only on iOS; Linux live CD/DVD/USB run and barebones installs; MSIE and Safari. Share counters will not work on Firefox (Windows and installed Linux with package updates and installed software), and Chrome.