jetpack fatal error

  • I cant sign into admin panel and the site is down I did a little research and contacted the host and they sent me this.

    PHP Warning: require_once(G:\PleskVhosts\popstudiotampa.com\httpdocs\wp-content\plugins\jetpack/require-lib.php): failed to open stream: No such file or directory in G:\PleskVhosts\popstudiotampa.com\httpdocs\wp-content\plugins\jetpack\jetpack.php on line 55 PHP Fatal error: require_once(): Failed opening required ‘G:\PleskVhosts\popstudiotampa.com\httpdocs\wp-content\plugins\jetpack/require-lib.php’ (include_path=’.;.\includes;.\pear’) in G:\PleskVhosts\popstudiotampa.com\httpdocs\wp-content\plugins\jetpack\jetpack.php on line 55

    but I have no idea what this means, can anyone help? or have any sugestions on what to try.

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  • Thread Starter popstudiotampa

    (@popstudiotampa)

    https://popstudiotampa.com/
    here is a link to the site if that helps

    Hello,

    First I would recommend double checking that the files it is mentioning there in the errors exist on your hosting plan, go into your file manager on your plesk control panel and browse to those directories looking for require-lib.php and jetpack.php

    Check the permissions on the directories / files to make sure they are accessible for your website.

    You may try disabling your jetpack plugin and reinstalling it to see if that helps. You can do this by going into your file manager browsing to wp-content/plugins and renaming the jetpack folder to jetpack-old. This should give you access to your site and admin panel again.

    Then try to search for jetpack if you do need it via the plugins menu and click install.

    smoothWP

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