Customers unable to Renew Subscription

Hey there,

If you’ve set an expiration for your level in the Edit Level settings, users should see a “Renew” button instead of a “Select” button on the levels page when logged in.

If the button simply isn’t showing up, re you using any addons or custom code to modify PMPro behavior?

Thanks!

Hello,
I have changed the date so my account is expiring, and I do see this renew box now, however it is asking for the full price and not the renew price?
any idea why it would not pull thru the renew price I set,

No addons to change anything other than a Karma theme,

Hello. The easiest way to do this would be to set up a new level for the discounted level and then modify the level’s page to only show the discounted level to existing active members. This way only existing members would be offered the discount.

You can create your own version of the level’s page by creating a “paid-memberships-pro” folder in your active theme, then create a subfolder “pages”. Now copy the original levels.php file into this folder. You can now customize the level’s page to display the discounted levels to existing members. Hope this helps. Thanks.

Hello there, thanks for that, im trying it now, if I cant get it to work how much will you charge to do this for me, as we need to get this right and safe, so we do not loose out,

thanks

Hello. We offer two plans for development work, the ‘Little Help Here’ plan and the ‘Do It For Me’ plan.

The Little Help Here Plan includes a phone call to discuss your needs and upto one hour of development and set up. This is most suited for configuring one addon or plugin.

The Do It For Me Plan is for complete setup and includes 5 hours of custom development time suited for your project.

Both plans include a one year membership to https://PaidMembershipsPro.com complete with code documentation and access to the support forums which is normally $97 by itself.

The Little Help Here Plan is priced at $297, and the Do It For Me Plan is priced at $697. You can read about them in greater detail here:

Do It For Me: https://paidmembershipspro.com/pricing/
Little Help Here: https://paidmembershipspro.com/little-help/

Let us know if you have any questions or concerns. Thanks.

Hello, So what plan will fix this issue with your addon?
all I want it to be able to do is allow users to renew their accounts for the discounted rate,
I am guessing there is a issue with the addon as its not working as it should,
can you tell me a price please.

hello,

I have done this so far, as you said above, however how do I make this visible to members who need to renew only, and not to non members, also would I need to do this for the other level again? we have 3 levels, 2 are paid and 1 is free, im a little stuck on this.
you said to…
“Hello. The easiest way to do this would be to set up a new level for the discounted level and then modify the level’s page to only show the discounted level to existing active members. This way only existing members would be offered the discount.

You can create your own version of the level’s page by creating a “paid-memberships-pro” folder in your active theme, then create a subfolder “pages”. Now copy the original levels.php file into this folder. You can now customize the level’s page to display the discounted levels to existing members. Hope this helps. Thanks.

Hello. On your custom levels page you would check what level the current logged in member is and if they qualify for a renewal, then you would only display that level to them. So a member with ‘Level 1’ would only see the level ‘Level 1 -Discount’. Since you would be checking for the user currently being a member of a specific level, and logged in, you can show an outside visitor the standard payment levels. Does this make sense?

To answer your question about which plan this would fall under…it would fall under the Little Help Here ($297) plan. Hope this helps. Thanks.

Hi there,

I have paid for a little help now, I would just like to get this done as I have other issues to work on, the Invoice #AC5F2389BD is
I will call you at 9ish to get the ball rolling, we are in the UK and close at 14-40 on a Friday,
I will set you up a login and get the details to you,

Thank you

I have paid for a little help now

On that note as you’re taking into paid support territory I suggest you follow up with the plugin author. I’m closing this topic.