Campaign Monitor Synchronisation fault

  • When I tried to use the Campaign Monitor Synchronisation plugin to add subscribers from my wordpress site to a Campaign monitor list, it kept giving me error screens, but now the list that I was trying to add to has had all the subscriber custom fields deleted. Even now, it goes from 4 custom fields, to 30, to 1 (different each time I login to CM) and random subscribers end up in the deleted section in Campaign Monitor, even though I have done nothing. Campaign Monitor have tracked the use of the API code to my wordpress website. What is going wrong?

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  • Hi,

    I am very sorry your data is corrupted by the plugin.

    From your description it seems that you started with an existing list of users in Campaign Monitor (maybe with additional fields that are not defined in WordPress).

    The designed behavior of the plugin is that it not only adds users from WordPress to CampaignMonitor, it also removes users from Campaign Monitor that do not exist in WordPress. That is what “synchronization” from WP to CM implies. Therefore the first step in the instruction is to start with an empty list in CampaignMonitor.

    Let me know if this is the case.

    Thread Starter Booktastik

    (@booktastik)

    Hi Carlo. We’re still having problems. When the plugin syncs with campaign monitor, after the initial synchronisation, it is moving all the users to the deleted folder and wiping their category information (on campaign monitor). Why would this be happening?

    Cheers

    Dionne

    Hi Dionne,

    Please contact me by mail, I will help you out mail at carloroosen dot nl.

    Carlo

Viewing 3 replies - 1 through 3 (of 3 total)
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