• Help.
    I have been uploading images onto my blog and the file is showing as an error message on the web page and in the media section on wordpress. I have uploaded version 3.7.1 does this have something to do with why?
    I am not exactly a whizz at this so if someone could help I would appreciate it ??
    Thanks in advance
    Pamela

Viewing 13 replies - 1 through 13 (of 13 total)
  • the file is showing as an error message on the web page

    And this error message is…?

    Thread Starter Pammy_d123

    (@pammy_d123)

    well it just shows as a question mark where the image should be? Have you seen this issue before?

    So there was no error message? Not even during the image upload? Who is hosting your site?

    Thread Starter Pammy_d123

    (@pammy_d123)

    It uploads as normal and where the thumbnail would be is a square with a ? in the centre. The host is 123-reg.

    Have you checked – using FTP – that the images are actually being uploaded to wp-content/uploads?

    Thread Starter Pammy_d123

    (@pammy_d123)

    what is FTP?

    Thread Starter Pammy_d123

    (@pammy_d123)

    Thanks I’ll check it out ??

    Thread Starter Pammy_d123

    (@pammy_d123)

    Ok so I am not sure what I am looking for. Sorry.
    But I had another look in my media library and I can select the file and view the image in the section where you would edit this. So it is loading to wordpress but when adding to a post it appears as the question mark again. Please not too much jargon – I’m a beginner.

    OK, so I’m no uber expert either but I have managed to solve this problem on my own site. The issue appears to be that 3.7.1 has a problem in that new folders made for a new month to store uploads in are being given the wrong file permissions. This means that although WP can make the folder and put things in it, it can’t subsequently read the contents of that folder. So, change the permissions of the folder and bingo! WP can read the contents again. However, the problem simply returns at the start of the next month. I didn’t have this problem until updating to 3.7.1 and it’s reappeared like clockwork with December’s new folder being built incorrectly, following my fixing of November’s. I managed to fix both folders by using an FTP client (I’m on Mac, so used Fetch – I think Filezilla is the fave PC option?) to locate the folder and set its permissions to the same as all the others. The permissions have a cute three digit code to make it simple for us non-techies – WP was setting the folder to have 664 I think, which doesn’t work properly. Changing it to 775 works great. To do this with Fetch as your FTP program, you just navigate to the folder in question and right-click to see file info. At the bottom of the window is lots of tick boxes (don’t mess with these) just add the 3 digit code in the box. I can’t speak for FileZilla I’m afraid, but others may know? If using FTP is scary, don’t panic – all you’re doing is viewing your web server’s folder/file setup, just as you can view your own computer’s setup. You need your FTP address, your username and password. The folders you’re looking are for are in wp-content/uploads/2013/ – all new month folders (mine are called 11, 12 etc) had incorrect permissions and required fixing.

    I should add that 775 is what my working folders were set to – whether it’s secure enough I can’t tell you, so it may be better to hear from someone who understands these things better than me before messing with your folder permissions too much!

    Thread Starter Pammy_d123

    (@pammy_d123)

    What a pain. I’ll have another look into it tomorrow.
    Thanks all for the advise ??
    Much appreciated!

    No problem. I hope you get it sorted, and I certainly hope that there’s a little update on the way to sort this one out!

Viewing 13 replies - 1 through 13 (of 13 total)
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