Can't save settings with 2.0x and tickets not displayed

Upgrade to 2.0.2 and then save your settings. Let me know if that fixes all your issues.

Hello,

Thank you very much for the quick reply.

The settings saving is solved, so thanks for that!

However, when I create a new ticket (even with the admin which has access to all levels in my website) I get the following error now:

“Forbidden

You don’t have permission to access /wp-content/plugins/wpsc-support-tickets/php/ on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

However the ticket is created correctly.

Also, when I go back to my tickets page, the tickets are not displayed, even after a reply is posted.

I have none of this errors with 1.9.x on either of my websites.

Hope this helps,

Best,

Manni

Not sure if this is related or not, but when I follow the link in the email that informs me (as an admin) that a new ticket has been opened, I can’t access the page from the link, even after I log in as an admin, I get the following message in wordpress:

You do not have sufficient permissions to access this page.

If I then go to the dashboard and access the wpscst panel, I can access everything.

This has never worked, even in 1.9.x, although I forgot to report it.

Another correction, I have reverted to 1.9.x on the website I just did the testing with, and I do still get the “forbidden” message on that website. I don’t get it on the other website.

However, once reverted to 1.9.x, the ticket is created corrected and all the existing tickets appear on the contact page, which isn’t the case with 2.0.x

One last update, I compared the file permissions for the plugin folder and files between the two sites and noticed some differences, although they were unlikely to make a difference. The site with the forbidden error had higher rights (755) than the site without the error (705) for the main plugin folder and all the subfolders.

So I made sure all the permissions were the same on both sites (705 for folders and 604 for files) but I still get the forbidden error on one of the site.

I think we should leave this “forbidden” error out until the other issues are solved as it’s probably specific to this installation, and might be due to the fact that I had to copy the plugin manually with filezilla from my backups to change versions.

The “forbidden” error is solved.

It was simply due to the fact that on that website, the main wpscst page had not been saved/had been deleted in the settings (the field was blank), so the plugin didn’t know where to go. I suspect the setting was already blank before upgrading to 2.0.2, so I have no reason to believe the saving settings issue is not fully solved.

So to recap, the only remaining issue specific to 2.0.x is that the list of tickets are not displayed when displaying the support page, even when the page is correctly saved in the settings.

The tickets appear fine if I revert to 1.9.x.

Both versions have the issue of not being able to follow the link in the email warning of a new ticket, and give the
You do not have sufficient permissions to access this page.
error message even after logging in as an admin. Maybe I should create a new ticket for that separate issue? Please let me know.

I see you have released a new 2.0.3 version, is it supposed to address any of the issues above?

Many thanks,

Kind regards,

Manni

I’m just now seeing all these replies. Can you send me temporary wp-admin access to your site? I have no real way to fix or understand why you’re having these issues, since they do not occur in any of my test environments, but I’d like to get them resolved. If you’re down , please send the temporary admin credentials to [email protected] and I will take a look at it ASAP.

I’d try 2.0.5 first, before sending me the credentials, as it fixed several bugs.

Okay, will do and I’ll keep you posted (might take me a couple of days as I’m abroad until Friday).

Installed 2.0.5 on my two websites and the two outstanding issues (list of tickets not appearing on the tickets page and link to get to the tickets in the dashboard in the email sent to the admin after a new ticket is open) seem to be resolved.

Well done, and thanks for fixing this so quickly.

Regards,

Manni