Broken widgets admin area – help troubleshooting?

Why are you using an old copy of WordPress? Were you aware that your site is currently running a very real risk of being hacked. You need to upgrade WordPress asap.

Did you not read the post? I just said it broke on upgrading to the NEWEST, as in LAST WEEK, version. We have been trying to track it down since upgrading to 3.5.2 because 3.6 didn’t come out until last week.

So, what’s “old” about this?

Original post: “We have now updated to 3.6 in the hopes that it would simply solve the issue.”

Did you not read the post?

Yes. The current version of WordPress is 3.6, Your client’s site is only using 3.5.2 – placing it at significant risk of being hacked.

You marked the thread with the version 3.5.2, please update that.

I apologize for it being marked 3.5.2, I must have done that by mistake. I do not see how to edit that. However, the content of my question did specify, 3.6. And I did again specify 3.6.

In the meantime, does anyone have any input on what within a theme is capable of breaking the widgets page without breaking the menu editor? Or is it just “tell me to upgrade when I tell you I already have”?

However, the content of my question did specify, 3.6.

Check your first post. You posted:

After updating to 3.5.2

esmi,

The problem BEGAN then. The remainder of that paragraph specified that we had since upgraded to 3.6. 3.6 just came out, it’s POSSIBLE for problems to have originated, before that.

Since it was a problem that BEGAN with a theme upgrade, I figured it would be relevant to specify the one where the problem BEGAN.

I haven’t edited my post, you should be able to see the sentence which reads “We have now updated to 3.6 in the hopes that it would simply solve the issue.”

Can someone please help me or am I just stuck getting no input at all, and getting harassed because I dared bring up an issue which started before 3.6? I haven’t ever said I was against upgrading, or that I hadn’t upgraded. In fact, I SPECIFIED that I had upgraded. I HOPED that upgrading would actually fix the issue, so I started there before even coming here.

Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the default theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

– re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

I’m sorry, clearly I shouldn’t have posted in the forum at all. I already laid out my answers to everything, above.

Specifically, I posted in the Themes and Templates forum because the Theme I am using is the definite cause. I am a quite experienced WordPress developer, and was trying to figure out what could cause this issue to happen rather than have to rewrite the whole theme, as it is a new client and the theme they already had in place.

I *know* that it is the theme causing the problem. The plugins do not cause the problem. I was trying to find out if anyone *knew* of issues which could cause that within the theme, as an idea of what sorts of code I might be looking for as the culprit.

I *did* say this in the original post, which I really wish anyone would take the time to read if they’re going to bother replying. I didn’t lay it all out to begin with for no reason, I laid it out to ask a specific question and already have that stuff answered.

I’ve verified that deactivating plugins does nothing, but switching themes to twentythirteen completely solves the issue. However, as the theme is very complex and probably would take several days to replicate in functionality as well as appearance, I am hoping someone might have advice on *where* such a problem could be occurring.

I figure that this is something other developers have run into and all I have determined is that no one on this forum reads the question in the first place.

I *know* that it is the theme causing the problem.

Then I’m sorry but there’s not a lot we can do to help. We only support themes downloaded from www.remarpro.com

So I can’t ask for advice, as a developer, as to what could cause that sort of issue? That’s why I posted. Not for specific help or I would have provided links to code, live site, etc.

I see people frequently getting advice on how things can work and cause issues, I didn’t realize that the fact I narrowed down my problem would mean that I couldn’t get brainstorm advice from others. I’m sure this issue has happened before for other people, and all I wanted to know was what kind of code can affect the functionality of that page.

I see why I don’t usually post on the forums. If you didn’t want to help, you didn’t have to post and clutter up the thread. I didn’t come on here expecting someone to debug the theme in question. I was asking a more general question, of WHAT could affect the widgets page to eliminate the drag/drop/edit abilities without affecting the menu page. Someone might have decided to give actual input, and now it’s just a thread with 11 useless replies.

To clarify, you’re posting here because your theme’s vendors don’t provide you with support?

WHAT could affect the widgets page to eliminate the drag/drop/edit abilities without affecting the menu page

Just about anything in the theme – especially in its functions.php file. There is no way we can help you with a custom theme like this. It would take extensive examination of the theme in question to track down the issue and that is well beyond the remit of these forums.

Actually, the theme provides no information on who made it. It’s not a premium theme, it was custom created as a one-off. I have no information on who made it, as my client doesn’t even know. It was specifically created for the single website and was not a sold theme. It may have reusable components (my theory) where the developer had built their own skeleton theme and then customized it for the client’s needs. However, there’s zero info in there except for a vague company name as designing it. (By vague, google searches on the company name, which is only initials, turn up several companies, all of which are not web development or web design.) There is no theme or developer URL to try, and I went through large portions of the theme which I thought would reveal the information to me, and didn’t.

It looks like I’m going to have to recode a new theme myself, since I don’t have a way of tracking down the problem more specifically in the theme, but it’s a complex site, and while I can do it, my client was definitely hoping to avoid the expense.

Sorry but there really is nothing we can help you with here unless you have a very specific coding question.