Unable to Add New CRM Feed

Hi Brian,

From the error, it seems like all the necessary JavaScript isn’t being loaded. Can you go to the Forms -> Highrise CRM page and view the page source?

Keep an eye out for function SelectForm(listId, formId) — it should be near the bottom of the page.

Let me know if you find that and we can go from there.

ben

Thanks for the response,

No SelectForm(listId, formID) in the source. There is one instance of SelectForm:
<select id=”gf_highrise_crm_form” name=”gf_highrise_crm_form” onchange=”SelectForm(jQuery(‘#gf_highrise_crm_type’).val(), jQuery(this).val());”>

A complete dump of the source is here:
https://dl.dropboxusercontent.com/u/24032898/source.html

It looks like there is a Highrise API error in there when trying to retrieve the groups.

Does your server have OpenSSL support? The server must have SSL support for the calls to Highrise to work properly.

The current page source looks like it’s a localhost installation, and you mentioned you’ve tried this on a shared host, correct? Can you show the output of a shared host WP install as well?

Ben,

I verified my localhost server has OpenSSL enabled, but frankly, I don’t really understand SSL. Anyway, this is the output from localhost/phpinfo.php

OpenSSL support – enabled
OpenSSL Library Version – OpenSSL 0.9.8l 5 Nov 2009
OpenSSL Header Version – OpenSSL 0.9.8l 5 Nov 2009

OpenSSL support in the hosted environment is a bit unclear. I’ve tried installing the Highrise CRM plugin on instances on Bluehost and on GoDaddy (Shared Linux Deluxe Hosting). I don’t expect you to tell me if they support OpenSSL, but just referencing them since they’re so ubiquitous.

As an FYI, re: GoDaddy OpenSSL support in Linux Deluxe Shared Hosting. GoDaddy states the following:

While certain aspects of OpenSSL are available on our Web Hosting plans, such as decoding CSRs and examining key files, OpenSSL cannot be used to create CSRs or install SSL Certificates on our Web Hosting. Depending on your needs of the application, you may be able to continue using the Web Hosting.

The sourcedump from GoDaddy and BlueHost are located here:
GoDaddy: https://dl.dropboxusercontent.com/u/24032898/godaddy-sample.html
BlueHost: https://dl.dropboxusercontent.com/u/24032898/blue-host-sample.html

I noticed the GoDaddy instance has the following fatal error in the source:

<b>Fatal error</b>:  Uncaught exception 'Exception' with message 'Access denied to Groups resource' in /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php:138
Stack trace:
#0 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php(171): HighriseAPI->checkForErrors('Groups')
#1 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/gravity-forms-highrise-crm.php(674): HighriseAPI->getGroups()
#2 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/gravity-forms-highrise-crm.php(271): GFHighriseCRM::edit_page('0')
#3 [internal function]: GFHighriseCRM::highrise_page('')
#4 /home/content/13/6829913/html/wp-includes/plugin.php(406): call_user_func_array(Array, Array)
#5 /home/content/13/6829913/html/wp-admin/admin.php(151): do_action('forms_page_gf_h...')
#6 {main}
  thrown in <b>/home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php</b> on line <b>138</b><br />

Thanks!
Brian

Okay, looks like the SSL part is ruled out.

Can you modify one of the plugin files for me and share the output?
You’ll need to adjust the following in the /inc/HighriseAPI.php file. The following starts on line 170:

$xml = $this->getUrl("/groups.xml");
$this->checkForErrors("Groups");

and should be changed to:

$xml = $this->getUrl("/groups.xml");
echo "<!-- ".$xml." -->";
$this->checkForErrors("Groups");

This will add the full XML response from Highrise as a HTML comment in the page. If you’re able to add this, can you let me see a copy of the output?

Thanks Ben,

Added the new code. Output is here: https://dl.dropboxusercontent.com/u/24032898/output.html

At the bottom of the source I’m getting:

`<!– Only administrators can perform this action. –><br />
<b>Fatal error</b>: Uncaught exception ‘Exception’ with message ‘Access denied to Groups resource’ in /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php:138
Stack trace:
#0 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php(172): HighriseAPI->checkForErrors(‘Groups’)
#1 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/gravity-forms-highrise-crm.php(674): HighriseAPI->getGroups()
#2 /home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/gravity-forms-highrise-crm.php(271): GFHighriseCRM::edit_page(‘0’)
#3 [internal function]: GFHighriseCRM::highrise_page(”)
#4 /home/content/13/6829913/html/wp-includes/plugin.php(406): call_user_func_array(Array, Array)
#5 /home/content/13/6829913/html/wp-admin/admin.php(151): do_action(‘forms_page_gf_h…’)
#6 {main}
thrown in <b>/home/content/13/6829913/html/wp-content/plugins/gravity-forms-highrise-crm/inc/HighriseAPI.php</b> on line <b>138</b><br />`

which corresponds to: the checkForErrors protected function. Line 138 is:

case 403:
	throw new Exception("Access denied to $type resource");
	break;

Error appears locally and on a hosted install.

Only administrators can perform this action.

It appears as though your Highrise account is not an admin account. Highrise restricts Group access to admins only.

I don’t know all the ins and outs of Highrise, but it seems weird they would even let you have API access as a non-admin.

Is it possible for you to get Admin access on the account and use that API token?

Ben, you were correct – it turns out my first admin key was not the administrators.

It’s a little annoying that that’s not readily obvious within Highrise itself.

I was able to configure a table and successfully submitted an entry.

Thank you!