Rackspace Cloud Files setup fails

I’m getting a similar thing. username, apikey, and a container name is filled in correctly Getting:

Settings test result: Cloud Files authentication failed (Unexpected response (): )

Hi Dirty Bill,

Please try the development version: https://updraftplus.com/faqs/devversion

And then let me know how you get on.

David

The dev version test appears to work. Trying a backup. NOTE: could use a CLEAR LOG option.

UPDATE: this is the last message in the logfile. It seems it gets stuck here and gets no further: “Zip::addFile apparently failed – retrying with PclZip (Jun 22 10:03:27)”

Here’s a log excerpt:

0000.016 (2) File exists (updraft/backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1371920319, time_now=1371920598, diff=279)
0000.017 (2) Checking if we have a zip executable available
0000.018 (2) Testing: /usr/bin/zip
0000.018 (2) Testing: /bin/zip
0000.019 (2) Testing: /usr/local/bin/zip
0000.020 (2) Testing: /usr/sfw/bin/zip
0000.021 (2) Testing: /usr/xdg4/bin/zip
0000.022 (2) Testing: /opt/bin/zip
0000.023 (2) backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp: Zip file already exists, with 0 files
0009.226 (2) Zip::addFile apparently failed – retrying with PclZip

I still get the same error when I click “test cloud file settings”

Settings test result: Cloud Files authentication failed (Unexpected response (): )

My username and Api key are correct. I am using a container name that doesn’t exist.

Hi Dirty Bill,

Please can you post the complete log? Use pastebin.com if it’s big.

davferg5000: you have a different problem – please can you start a separate forum thread?

David

For some reason the forum isn’t auto-emailing me these posts as it should. This post is just an attempt to get it do so via the ‘Notify me’ option – otherwise, please ignore it!

Here is the link. https://pastebin.com/jnL8yrtL

P.S. A “clear log” option would make no sense, because there is not a single log. Each backup run gets its own separate log.

Hi DirtyBill,

Sorry for not replying to this – again, the forum didn’t email me the post, which is very strange (it emails me every other post on the forum automatically). I’m flagging this as “modlook” so that someone higher up the WordPress chain can advise me as to why this might be,.

In the meantime, your pastebin.com link expired – please can you post the log there again?

David

Fixed the email issue. Spam filter blocked it.

Thanks, Tech Ninja!

The log was basically the same thing as above repeated over and over.

And, what was that same thing?

0000.016 (2) File exists (updraft/backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1371920319, time_now=1371920598, diff=279)
0000.017 (2) Checking if we have a zip executable available
0000.018 (2) Testing: /usr/bin/zip
0000.018 (2) Testing: /bin/zip
0000.019 (2) Testing: /usr/local/bin/zip
0000.020 (2) Testing: /usr/sfw/bin/zip
0000.021 (2) Testing: /usr/xdg4/bin/zip
0000.022 (2) Testing: /opt/bin/zip
0000.023 (2) backup_2013-06-22-0953_SITENAME_ad081c96296d-uploads.zip.tmp: Zip file already exists, with 0 files
0009.226 (2) Zip::addFile apparently failed – retrying with PclZip

OK – and can I see the bits preceding that? (That may help me know what leads to the problem).