fatal error

Hello Christian,

The method WC_Order::is_download_permitted() is a method of WooCommerce.

For our e-mails we use (at the moment) a template override which uses the normal WooCommerce email templates. It should work.

As this is not a bug in our plugin, but most likely a bug in your installation, I can’t help you any further.

Greetings,
Bart

Hi Bart,
Thanks for your reply. How can I solve the problem?
We absolutely want to use your PRO plugin.
Do you have any idea to help us?
Kind regards,

Christian

Hi Christian,

Unfortunately I can’t help you any further because it’s not an error which is caused by our plugin. It’s caused by something else, but it’s hard to tell what.

The only thing you could try is to delete the template file templates/emails/customer-processing-order.php or to use a template overwrite. Just place the correct customer-processing-order.php in your theme directory:

yourtheme/woocommerce/emails/customer-processing-order.php

This way it’s update proof and it maybe solves your problem.

Hi Bart,

I replaced the file in plugins/WooCommerce/templates/emails/…, nothing changed!
When you look at the error message it shows up “…./plugins/woocommerce-upload-my-file/templates/emails/customer-processing-order.php on line 29 “

So the problem is the file in the folder “WooCommerce-upload-my-file”?

If I compare both:

WooCommerce file on line 29:
<?php echo $order->email_order_items_table( (get_option(‘woocommerce_downloads_grant_access_after_payment’)==’yes’ && $order->status==’processing’) ? true : false, true, ($order->status==’processing’) ? true : false ); ?>

WooCommerce-Upload-my-file on line 29:
<?php echo $order->email_order_items_table( $order->is_download_permitted(), true, ($order->status==’processing’) ? true : false ); ?>

The have different variables? Any idea?

Many thanks for every answer…

Christian

First of all you should replace the file in your woocommerce plugin directory, but in our plugin templates directory. But better use a template overwrite.

Which version of WooCommerce are you using?

If I look inside:
plugins/woocommerce/templates/emails/customer-processing-order.php on line 29 i see:
<?php echo $order->email_order_items_table( $order->is_download_permitted(), true, ($order->status=='processing') ? true : false ); ?>

This is corresponding with the line we use in our template files.

As I already told you: this isn’t a bug inside our plugin, but it’s something inside your WooCommerce installation (I guess).

Hi,

I’m using Version 1.6.6! Sorry but I’m not a PRO. (I’m graphic designer)

If I understand you, we shall replace the php file inside of WooCommerce-upload-my-file plugin directory by the file in our WooCommcere folder … is that right?

By connecting via FTP, we are not allowed to do any changed on your plugin files? (permission denied)

Can I send you all the details via mail? (Login etc..)

Help, help…sorry

Hello Christian,

First advice: upgrade to the latest version of WooCommerce.

If you really don’t want to upgrade to the latest version of WooCommerce you can always do one of the following:

1. Bad option: delete the file which gives problems, but than our plugin is not update proof.
2. Best option: use a template override inside your own theme directory as I already suggested before.

If the problem still appears, please contact us again.
For now, we can’t help you any further.

Best regards,
Bart

Hi,

Many thanks for all your help, I appreciate this!

Could you just explain what you mean by “template override”? how does it work?

Thanks Bart!

https://docs.woothemes.com/document/template-structure/

And we don’t have any access to your file, we can’t edit, rename or delete it?

I am sorry, we really can’t help you.

Use FTP to access files.
It’s better not to overwrite plugin core files as I already told you.

As you’re a FREE user with an outdated version of WooCommerce support for this problem will stop here.

If you have upgraded your WooCommerce store, please contact us again.