Can't update to latest WP version Receiving "fatal error" memory messages

  • Hello. I’m building a site for my daughter’s yoga business kundaliniyogini.co.uk using the Crucial theme and am encountering the following problems:

    Unable to update to 3.5.1 – it gets to the “unpacking” stage and then hangs there indefinitely. (I’ve updated on another WP site of mine and know that this should only take seconds.)

    I’m also receiving the following messages whenever I try and do something as simple as add a photo:

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /home/cropcirc/public_html/kundaliniyogini.co.uk/wp-includes/class-simplepie.php on line 15207

    or

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8416 bytes) in /home/cropcirc/public_html/kundaliniyogini.co.uk/wp-includes/media.php on line 258

    I’ve only got two very small sites set up with my (UK) host and couldn’t possibly be exceeding allocated memory.

    I’ve done a search here on the Support forum, and see that others have had this problem – usual solution is to change something through (the host’s?) php file – but I’m not a coder or particularly tech-savvy, and can’t find these files in my CPanel.

    I’ve tried deactivating the few plug-ins I’ve installed, but that doesn’t solve the problem.

    Would be grateful for any advice as my daughter’s business is launching soon and it’s quite urgent I resolve these problems.

    Thanks so much.

Viewing 4 replies - 1 through 4 (of 4 total)

  • This is usually a site specific issue. Try increasing the memory available to PHP.

    Thread Starter anonwilts

    (@anonwilts)

    Hi Esmi and thanks for your reply.

    I’ve looked at the thread you linked to, and can’t find any of those php files in my Cpanel. I’ve sent an email to my host and asked them to see if they can fix it.

    When you say “site specific” – might changing my theme help? Or is it a host-related problem? (Sorry for my lack of tech understanding.)

    Deactivating some of your other plugins might help. You’re simply trying to run too much for your current server configuration.

    Thread Starter anonwilts

    (@anonwilts)

    I tried deactivating all the plug-ins (just four fairly simple ones, really), and the problem was still there.

    My two WP sites linked to my hosting account are both really small and very un-fancy.

    I’m guessing this really is a matter for my host to resolve, as I’ve been looking for those php files for the last 20 minutes and getting nowhere!

Viewing 4 replies - 1 through 4 (of 4 total)
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