Simple Backup

Simple Backup does not allow me to set up the connection with my FTP program. I can download manually if I go through Dreamweaver, but I can’t get it to recognize the user name of my website, no matter how I try. Simple Backup’s support said it would only work if I was using a computer that wasn’t the server. Since I only have one computer and a laptop, that just doesn’t make sense. Seems there should be an easy way to do this. The Backup is working, it’s only the FTP function that is not working. Would you suggest using a different backup program?