Update page after adding media library image, get 404

  • I’ve been having problems with an inherited website. The latest problem is that when we insert an image stored in the media library to a page, we get a 404 error upon updating the page and the changes are not saved. In a few cases, we get the 404 error as we are inserting the image (and the image is not inserted).

    Tonight, I updated everything – WP 3.4.2 > 3.5.1, updated all plugins (and, yes, tried doing all of my editing with the plugins disabled). I had the problem before the updates, and I have the problem after the updates.

    On one page, I was able to successfully insert the image “from url” (despite that url pointing to our own media library). While I am able to insert images using the url (and see them just fine in the visual editor) on other pages, when I click Update to save the page, I get a 404 error.

    I am able to save the page if I haven’t made any changes AND if I make changes to the text. But I can’t save with an image in there.

    Here’s the line of code I’m attempting to add:

    <img src="https://thrivingplanet.org/elisa/wp-content/uploads/2013/03/Screen-Shot-300x91.jpg" alt="Screen-Shot" width="300" height="91" class="alignnone size-medium wp-image-1590" />

    I tried stripping out everything – class, width, height – and leaving only the <img src="..."> code. No dice. I still get a 404 error upon saving the page.

    Here’s the page where I am trying to insert the code above:

    https://thrivingplanet.org/england-gaunts-house-dorset-may-24-26/

    Anyone have any thoughts? I found a few threads about 404 on update, but all of the posts I read were 3 or 4 years old and it looked as if their content was saved, whereas my changes are not.

    TIA, ~KJ

Viewing 15 replies - 1 through 15 (of 23 total)
  • Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Also, I should note – the web server in question runs php 5.2.17. Not sure I have much control over that, and the client is in the midst of a big fundraising push. I don’t anticipate moving the site, at least until the campaign is completed next month.

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    We are now unable to save any page or post update without getting a 404 error upon save – even pages/posts with no images embedded.

    I have:

    • Deleted extraneous files/directories from the root directory (nothing looked out of place, but disk space was limited)
    • Installed and run Anti-Malware (0 found threats, 13 skipped files – why? I have it sent NOT to skip any file extensions or directories + 16 “potential threats” that are “probably not malicious”
    • Attempted unsuccessfully to install WordFence twice – through the plugin page and as an uploaded zip file – both installs froze
    • Now I see there is a quarantine folder on the server in the uploads folder containing .htaccess and index.php with today’s date as the save date (Anti-Malware says it did not quarantine any files)

    This is becoming increasingly problematic for my client, obviously. I need a hint – can’t find anything recent in the forums… unless there is a way to search or sort by date that I am missing?

    Thanks,
    ~KJ

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Hi, thanks for your response.

    In order:

    • Yes, that was in my original post which was much more longwinded than my last comment ??
    • I’m loathe to do this, but I suppose I will have to try it if nothing else works. This is a live site and my client sent out an email to hundreds of people asking them to visit on Monday, so I’m hoping to avoid messing with the theme. But if we have to do it, we have to do it.
    • No, and this I could do with very little impact on the live site, I believe – most of our plugins are maintenance related. Thanks for the link.
    • Yes, again in my original post, although I didn’t specify that I manually uploaded a freshly downloaded instance of WordPress. I deleted and uploaded fresh everything except wp-content.

    Thanks again – I will try resetting the plugins folder first. Much appreciated.

    ~KJ

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Ok, resetting plugins didn’t work.

    Here’s a question – I have done this before but I am slightly paranoid, especially given how glitchy this site has become in the past week… if I swap out the theme, I won’t lose any customization to the current theme, right? I know I won’t, I just want a third party to verify that for me. ??

    Thanks,
    ~KJ

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Also, it feels worth mentioning… we’ve been live on this site for a few months without this problem. It only cropped up in the past week or so, and we had not updated anything just before the problem started. I’m kind of at a loss…

    f I swap out the theme, I won’t lose any customization to the current theme, right?

    Correct. Any custom theme options should be saved on a per-theme basis in your database. Any changes you have made to the theme’s templates files will not be affected by switching themes.

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Thank you. Also – I see in the forums that permalinks were a problem for some people. It seems reverting to the default and resetting the permalink structure works for some people. We are currently using the Post name option. If I switch back to default and then reset the post name option, will our permalinks automatically regenerate? I don’t want to break our menus in the process of troubleshooting…

    Muchas gracias,
    ~KJ

    If I switch back to default and then reset the post name option, will our permalinks automatically regenerate?

    Yes

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Aye aye aye… crisis for this website!

    I switched the permalinks to the default. I attempted to add an image to the page that has become my testing zone. Still got the 404 error upon save.

    I went to switch back to Post name for permalinks, and I get this error:

    Not Acceptable

    An appropriate representation of the requested resource /elisa/wp-admin/options-permalink.php could not be found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    I checked the server, and the file is in place. I tried replacing it with a clean version from my download a couple days ago, I get the same error.

    I am now hesitant to switch the theme … but it seems to be my last resort.

    I will switch the theme, but can you tell me why WordPress thinks an appropriate representation of the options-permalinks.php file is missing when I can see that it is and that it is the clean version straight from the 3.5.1 zip file?

    Thanks,
    ~KJ

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    While my permalinks are set to default (which I can’t turn off without getting the error above), when I try to edit a post, I get:

    Not Acceptable

    An appropriate representation of the requested resource /elisa/wp-admin/post.php could not be found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    I tried swapping themes to a fully updated Twenty-Eleven, and I still get the error about post.php when I try to edit a post.

    It seems that the “ErrorDocument” thing is recurring… what is that? I’m going to google it, thought you might know.

    Thanks,
    ~KJ

    Thread Starter owlsheadbiz

    (@owlsheadbiz)

    Updating the link, since the original post contains a permalink that no longer works.


    https://thrivingplanet.org/?page_id=1428

    Has a fix been found for this issue? i seem to be experiencing the same issue when trying to insert an image.

    Which PHP version is being run on your hosting server?. If its less than version 5.4 It is known to cause problems with the latest 1p 3.5 or 3.5.1 updates…pls check

Viewing 15 replies - 1 through 15 (of 23 total)
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