[Plugin: BackUpWordPress] Backup failed – 500 Internal Server Error

Something is causing a server error, could you get access to your error logs and see what the server error is.

godaddy is not showing me any errors: https://prntscr.com/w5eaf

please advise. thanks.

Hi. I am getting the same error message, and also have GoDaddy hosting. Here’s my error message:
=================
500 Internal Server Error

Internal Server Error
The server encountered an internal error or
misconfiguration and was unable to complete
your request.
Please contact the server administrator
and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.
More information about this error may be available
in the server error log.

Apache Server at iguanapaint.com Port 80
=================
I’m non-IT, a novice, and I’m not sure what to do next. Thanks for your help!

Tim

Btw, where would I find my error logs that you mentioned above?

I have recently had an issue with this plugin causing rewrite errors. I am waiting for logs now and will post them here.

/home5/ouringre/public_html/error_log: [24-Mar-2013 03:21:41] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:50] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock [25-Mar-2013 03:40:58] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_doing_cron’ LIMIT 1 made by _get_cron_lock

BAD .HTACCESS FILE THAT RESULTED:

text/x-generic .htaccess.bak
ASCII text

RewriteEngine on
RewriteCond %{HTTP_HOST} ^RewriteEngine On
RewriteBaRewriRewriteRule ^index\.php$ – [L]
RewriteCond %{RERewriteRule ^/?$ “htRewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /i

# Use PHP5 Single php.ini as default
AddHandler application/x-httpd-php5s .php

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Thank you,

HostMonster Support

I have this plugin on about a dozen sites and have had no issues until now. HostMonster also claims (yesterday) that they had a huge hard drive failure and we had to restore. This plugin was a huge help in that by the way.

Hey Narkan,

What makes you think those rewrite errors (or the database gone away error) are related to BackUpWordPress? BackUpWordPress doesn’t do anything todo with rewrites.

Well actually thats what HM said…I FTP’d in an removed it and the site came back right away. Think I should put it back and try again?

Sure, also make sure you have the latest version (2.0.4).

Looks like its ok…although I did a few test backups and when I go to download them it just opens a page with all the posts.

Also the latest version I have is 2.2.4, not 2.0.4

Another test back up indicates that the db and files are over 17 gig – thats crazy big. Any thoughts?

Yeah thats pretty big, it’s likely your server will run into issues backing up such a large site.

If you can work out whats using all the space you can exclude it by using the excludes functionality.

Is the backup completing successfully?

Its still churning on creating the zip archive (pclzip) at the moment. Its hard to tell because everytime i hit Download it opens a new window to all the blog posts. I can ftp to it and download the db backup though I think. Let me look real quick.