Reinstall or is there a fix.

  • I installed the 3.4.2 update a couple of days ago. Today when I tried to login and write a new post I got the same blank screen a lot of people have posted about. I couldn’t get to any pages on my dashboard of my blog.
    Reading the forum it seemed like the first thing to do was to delete or disable the plugins. I did so by going to my Yahoo small business file manager panel, contents-plugins folder and manually deleted everything in it.
    Bad move so it seems as now my site, davidmorrisonpike.com won’t load. I had my blog as my homepage and something in the plugins folder was necessary to make it load.
    I would like advice on if it is easier to de-activate the blog and do a new install. I did a back-up of the blog just before my 3.4.2 update. The back-up seemed too fast to actually have much data in it. The file is 1.49 MB. My blog consists of thousands of pictures of antiques. I understand that the images are probably stored somewhere in my site directory but I don’t want to inadvertently delete them if I do a new install.
    My goal is to get back to where I can post blog posts. Does anyone have advice on if a new install is the best path?
    Thank you,
    Dave

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  • I don’t know exactly how to tell you to proceed, but I do know that you should use ftp to back everything up first. Maybe the Yahoo file manager can do that, or maybe Yahoo provides a backup mechanism. I know that cPanel has a good one.

    Then, Yahoo may have a recent backup. Contact their support and see if they can help.

    Thread Starter togeii

    (@togeii)

    I ‘solved’ the problem by deleting all the contents of the blog-contents-plugins folder. I didn’t delete the folder. Doing that broke the site completely, as I laid out above. I then called Yahoo Small Business support and asked them to restore the contents of the folder. They were only able to restore the individual files and the wp-cache folder. They weren’t able to restore the plugins folders. That restored the site and made it so I can log in.
    For YSB hosted sites, they recommend that you only install WP updates from their control panel, not the WP panel. For a non-tech person like me that is good advice.
    Thank you,

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