editing html code

Try looking in Appearance -> Themes.

no luck, is there any other way?

depends what you want to edit. The files of the theme are in

Appearance -> menus

no luck

Why?

whitebox?

Thanks for the replies, when i go into Appearance -> Themes , it only gives me the option of widgets/menu or activate, delete other themes installed.

are there any other ways of getting rid of the white box? i tried emailing support, from the website i purchased the theme from, but they were very vague and not accurate.

URL?

Is this a wordpress.com site or a self-hosted WordPress install?

this is hosted on hostgator and the url is https://www.kqzinstitute.co.uk.

Any advice would be appreciated.

Are you sure that you have full admin status? Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the Twenty Eleven theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

– re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

Hi all,

I have still to resolve this issue, which i cant. I am willing to pay for someone to do it for me? thats if its not against the rules on this forum

Try https://jobs.wordpress.net/ or https://codepoet.com/