Widget text box not opening!

Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the Twenty Eleven theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

– re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

Neither can I access any of the text on my pages! What is going on??

Hi Esmi, it can’t be a plugin as this is an issue with both my websites which use different plugins.

I don’t want to switch my theme as my site is already set and running on this one! It hasn’t been a problem until now…?! Am using Jenny by the way.

Unless you do the (temporarily and reversible) troubleshooting steps esmi has suggested, you cannot rule out either a plugin or theme issue.

Troubleshooting is a process of elimination. You start off by eliminating the most common (and simplest) causes and work down to the more unusual or complex. I’m afraid that, if you cannot work with us, then we cannot really help you.

Ok will try that…

So all three first options have not made any difference, AND I’ve now lost all my Jenny settings and have to re-do everything!!

Is there any way I can re set it as it was without all this work??

And how do I re-upload the wp-admin and wp-includes folders from a fresh download of WordPress again without losing all my site’s settings and info?

Now trying to re write my widget text box and it’s not allowing me to even put a text box there, basically nothing is responding ??

Your site’s settings and info are saved in your database – not within any files.

So how do I access this? And again how do I re-upload these folders?

Access what?

how do I re-upload these folders?

Using FTP.

…any more details?? Am looking at my files manager now and can’t find any files containing the actual contents of my site…sorry, am not a web developer and didn’t thought using wp would all be quite straight forward…and now that my site is changed (hasn’t got the widget box) are the files on FTP not changed as well??

Access the database

Your site’s content is stored in your database – not in files.

Yes so where do I access this database?? And how do I restore it to the website?

Looking at my file manager, the content on there is the current content, i.e. missing the widget box. So this means the previous settings have been lost! So how are my files safe if i update wp??