Warning: Do Not Upgrade to WP 3.3 if Using Backup Creator 1.7p or Earlier

Hi James,

Posting in our help desk would have helped.

Deleting the plugin will fix your issue, I’m not sure why you are seeing otherwise. But version 1.07S (in the members area) completely solves this issue.

I did. Lance T gave me a refund rather than support.

Hi James,

You asked for a refund in your support desk ticket, which we are happy to provide if you are not 100% fully satisfied with the plugin. You are welcome to re-buy if you wish to continue using it.

Robert

Robert –

I have no interest in discussing your plugin here, the screenshot I have of our conversation (with Lance, not you) is not in your favor. Since you brought it up, I did not ask for a refund, I said, “If you don’t plan on supporting it then I need a refund.”

That’s hardly the same thing.

This post and forum, however, is not about your plugin, it’s about getting my sites back online, which run on WordPress.

I’d rather keep the conversation focused where it needs to be, but thank you for your support (I think your demeanor BTW is totally professional, and yes: the new Backup Creator IS compatible w/WP 3.3 – right now though my issue is 4 downed sites).

Robert, thanks again for the reply. Getting back on point, I need to know what steps to take to recover my sites. I have already removed the plugin via FTP, which brings them back on line (front end only).

The backend is inaccessible.

I’m having the same problem. I can rename or delete the plugin folder via the C-panel FTP but something still seems to be trying to call the plugin and the dashboard plugins menu crashes so I can’t delete from there.

Any advice would be most welcomed.

Hi James

I’ve got it fixed on my site. Download the latest Zip of the plugin, upload on FTP or c-panel and extract it and then it seems to work again

Papajon – thanks, I basically had my hosting service help me. (HostGator)

They basically renamed my plugin folder to “plugins.bak” and then in phpMyAdmin they selected the 2011 theme.

I don’t know how to do that last part myself (but I will do it on my remaining 3 sites that are down, there’s a tutorial link they gave me I’ll post here when I find the email).

As for the plugin, I’m sure it works fine now, I just wish they’d fixed it before the release of 3.3, this has been a huge waste of time.

This is part of the chat from HostGator, where they gave me instructions on how they got my site to work.

(6:53 pm) [Kenneth P.] Ok james I was able to get the site working again. What I did is changed the theme and moved the plugins to plugins.bak

(6:53 pm) [james hussey]: OK so how would I do this on my own?
(6:53 pm) [james hussey]: How did you change the theme?
(6:54 pm) [james hussey]: And did you just rename the plugins folder?
(6:55 pm) [Kenneth P.] I did just rename the plugins folder and what I change the theme from phpmyadmin
(6:56 pm) [james hussey]: how do you change a theme from phpmyadmin?
(6:56 pm) [Kenneth P.] https://wordpress.shadowlantern.com/change-wordpress-theme-in-phpmyadmin/ here is a link that will show you hwo to do this.
(6:56 pm) [james hussey]: Thanks.

So from there, I was able to re-upload my plugins one by one, activating each to see which was the problem. I didn’t find any errors, so I chose my theme and that was that: worked fine.

Not sure why just deleting the plugin didn’t work, though.

Hi guys,

I think I’m having the same issue. When your site went down did you just get a message about not finding server or too busy? I know my server is fine as I can ftp onto it, I just can’t see my wordpress site or log in to the wp-admin dashboard.

It’s most frustrating and I can’t get anyone at backup creator either.

Cheers
Pete

Just thought I’d drop a quick update, I have my site back up and it was the backup creator which was the issue. Followed the instructions above:

1.swapped the plugins folder to plugins.pak
2. changed theme in phpmyadmin to twentyten
3. my site was viewable again
4. logged into my wordpress dashboard and deleted backup creator
5. changed my plugins folder back to plugins
6. swapped my theme back
7. All sorted and panic over!

I was on wordpress 3.3.1 and using backup creator 1.08/9D.

Still no word from backup creator although my hosting company (www.unlimitedwebhosting.co.uk), as always, were super helpful.

Thanks for the info james and papa, lifesavers! ??

wrightp48 glad it worked! I did move on from Backup Creator to WP Dolly (or WordPress Dolly, I forget the name of it) and have had zero issues.

The other problem (for me) was using a global-updater plugin, so I updated all my sites’ plugins/themes all at once…that was a bad idea.

It worked just fine until I installed this plugin (BC), and I’m not sure I’ll ever go back to a global update tool again after this fiasco.

Anyway, I don’t want to bad-mouth Robert Plank or his tool (I own other plugins of his that are fine), but the comedy of errors wasn’t so funny on my end.

Global updates + new untested plugin = trouble.

But glad your site’s back up!

Hi James, wasn’t my intention to bad mouth the guys at Backup Creator either. Just trying to help others who might end up in the same situation.

I’m now running Manage WP which is pretty good and offer loads of other features as well as cloning.

Still waiting on a refund so watch this space….

Cheers
Pete