[Plugin: Support Tickets Center] How to install?

It’s not necessary to install ostickets since the latest stable version is included in the plugin. It’ll be installed automatically when you activate the plugin.

Thanks

I’ve tried using this plugin but i’m confused on how to use it.

Does the end user get a submission form or something?

Ok forget that last question i’ve sort of worked it out now.

However, I’m trying to add a menu item for the page it’s on and when i click on add to menu it comes up with the wordpress login so i can’t add it to the menu.

The plugin creates a page called ‘Tickets”, this is the front end page for the user where they can log new tickets, view existing ones, etc.

Thanks but I worked that out.

Do you know why it’s asking me to login when i try adding it to the menu? I can’t add anything to the menu, it just comes up with a login in the actually menu page and if i try and login it just directs me to a page that doesn’t exist.

I’m also confused how the users work. I noticed you can add staff to the plugin but don’t know what to do after that. It just seems to create a user and that’s it.

This isn’t the simplest of plugins to try and work out. It doesn’t help with the lack of some sort of user guide for it.

I’ve attached an image to show what i mean. When i select a page from the left and click add this comes up. So i can’t edit the menu, when i try and login it just takes me to a page that doesn’t exist.

https://img193.imageshack.us/img193/7172/teditmenu.jpg

Ok, it also does it when setting a featured image.

This plugin was actually looking promising but to be honest at the moment it’s not usable.

OK, got it now!

It has now been fixed in version 1.2.3, please try with that version and let us know how it goes.

Excellent!

I was surprised that it worked then i realised it’s been updated today. The issue i was having in the image seems to have gone now.

I’m still confused on how the staff thing works.

How do i get it so i can set certain users, or roles to only have access to the staff panel so they can respond to tickets, but keeping all of the settings for the admin?

If it helps i’m getting failed login attempts in the system logs.

For info on how the tickets part works, it’s best to checkout the osTicket site: https://osticket.com/

Thanks, the ticket part works. A normal user can submit a ticket and the admin can reply.

The problem i’m having is the wordpress user integration. In the plugin description it says wordpress users are automatically created as ostickets users.

I want to have the admin to have all access to everything, and other users access to the staff panel only.

I wasn’t able to find anything on ostickets because it’s specific to this plugin not ostickets.

That’s indeed how the integration works.

You’ll see on the integration page “The following WordPress users are active osTicket users” and then a list of users. Does that make sense?

Yes that makes sense.

However the only person on there is the admin, nobody else. That’s why i’m confused how to add others to there as well.

If you register a new user on your blog, it should appear there. Can you try that?

The only role which gets added to staff is the Editor, everybody else doesn’t get added to it, which i think is right. I have to test it a bit more though.

I’ve just updated to the newest version and there’s two problems.

1) Since you’ve moved the footer to the bottom of the page instead of the bottom of the site it’s hiding all of my content. All of my content it still in the pages but all you can see is the plugins footer.

2) I’m now getting two message that say.
You are running PHP version 5.2.17. We recommend you ugprade to PHP version 5 or higher.

You downloaded version 1.2.4 and need to upgrade your database (currently at version 1.2.3).