Error message, can't log in

  • Resolved courtneycj

    (@courtneycj)


    13 years, 7 months ago

    Hello. I have a wordpress theme on a website run through 1&1 web hosting that I have been struggling to update for a week. I’m not a programmer, so please keep that in mind.
    Originally, I couldn’t make changes through wordpress because it said my blog wasn’t running the right version of php. I fixed that according to the directions 1&1 gave me (changing the .htaccess file in my root menu), and now I can’t log in to my dashboard or my blog at all. On both sites, I get a blank page with an error message that says, “Your server is running PHP version 4.4.9 but WordPress 3.2.1 requires at least 5.2.4.” I checked with 1&1, and they said everything is running fine from their end.
    I don’t know what to do. Please help!

Viewing 6 replies - 1 through 6 (of 6 total)

  • The server your website is hosted on does not meet the minimum software requirements needed to run WordPress.

    PHP software version on the server: 4.4.9
    PHP software version needed to run WordPress 5.2.4

    You will need to contact 1&1 and ask them to update the software, or move you over to a different server with PHP 5.2.4 installed. If they cannot do this, you will need to move to a different host that will.

    Thread Starter courtneycj

    (@courtneycj)

    Hi, I followed the instructions 1&1 gave me to be able to run PHP 5.2.4 but this is still happening, and the WordPress dashboard (https://mysite.com/wp-admin) is now unavailable to me, whereas it wasn’t unavailable when I first started having issues.

    What error are you getting?

    Thread Starter courtneycj

    (@courtneycj)

    When I type in the URL and go to the dashboard page, it’s just a blank web page that says “Your server is running PHP version 4.4.9 but WordPress 3.2.1 requires at least 5.2.4.” at the top, just like when I try to go to my website. –> https://www.courtneycjohnson.com
    But I followed the directions, so PHP 5.2.4 should be enabled now.

    The server might need a reboot before PHP 5.2.4 takes effect. This is an issue for you to sort out with your host.

    Thread Starter courtneycj

    (@courtneycj)

    Apparently the htaccess file was no longer saved as .htaccess, and that was causing the problem. Thank you for your help, though!

Viewing 6 replies - 1 through 6 (of 6 total)
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