Please help! Cannot Edit or Activate a Package (new install)

  • I just installed this plugin to use for a client’s site. It seems like a great plugin, has everything I need. However it will not let me Edit a package or Activate one. All I can do is create a new one, but it is always Unamed and I can’t even change the name.

    If I can’t set up a Package I can’t sell tickets.

    Please help! I’ve de-activated, deleted and re-installed the plugin several times with no luck.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author John Hawkins

    (@vegasgeek)

    Can you tell me what version of WordPress the site is running? Also, is it giving you any sort of error messages when you try to edit a package?

    I haven’t heard of this happening for anybody else, so any additional information you can provide will be helpful. Things like what browser you’re using, where the site his hosted, is it running PHP 4 or 5, etc.

    Thread Starter AmberJune

    (@amberjune)

    Thank you for the quick reply! I’m running WordPress 3.1.4, PHP 5, site is hosted at GoDaddy and I’m using Firefox 5 and Chrome.

    When I click Edit or Activate the page loads but nothing else happens and I do not get any error messages.

    One thing I did with my first install, I pressed the PayPal button before I had everything fully set up. Then I got this error:

    Warning: Invalid argument supplied for foreach() in /home/content/86/6039586/html/touchtech-wp/wp-content/plugins/wpeventticketing/ticketing.php on line 2349

    I tried deactivating, deleting and re-installing the plugin twice. Something I noticed: the PayPal API info I entered in my first install shows up in each new install, and none of the default plugin options are available (the sample tickets, and sample ticket options). And now I’m unable to add my own ticket options without getting a bunch of warning errors about Ticketing.php.

    So, I’m assuming there’s some data residue stored in MySQL? If so, do you know where data for this plugin would be stored in MySQL? I’m wondering if it would help to clear all of that then re-install again.

    Thanks so much, any advice greatly appreciated!

    Plugin Contributor toddhuish

    (@toddhuish)

    Unfortunately there’s no simple way to wipe and reinstall from scratch, we’ll have to do something about that. In the meantime if you were to deactivate the plugin and remove the eventTicketingSystem option from the wp_options table and then reactivate the plugin, you’d be set. Assuming you have phpmyadmin access or some sql access to your WP database you would run the following line to completely wipe the ticketing stuff from the database.

    delete from wp_options where option_name = 'eventTicketingSystem'

    If you have a different prefix for your WP tables you may have to change wp_options to whatever matches your install

Viewing 3 replies - 1 through 3 (of 3 total)
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