• Resolved anahow

    (@anahow)


    Hi there, I have an issue with the watermark option – I can see it working in the Optimole’s settings ‘Last?optimized images’ section but not on the active website. How do I debug this?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kush

    (@kushnamdev)

    Hi @anahow,

    I have checked your site and see that Optimole is no longer active on the site. Could you please enable it so that we can check the issue?

    Best regards

    Thread Starter anahow

    (@anahow)

    Hi Kush,

    Apologies for the late reply, the plugin must be active and connected to the optimole database. Just checked and updated it. I also cleared the cache just in case.

    Thank you!

    PS. UPDATE – I guess the latest update fixed the issue, the watermark is now visible. Thanks again!

    • This reply was modified 1 week ago by anahow.
    Plugin Support Kush

    (@kushnamdev)

    Hi @anahow,

    Thank you for providing an update about the watermark issue. I am glad to hear that it is now resolved.

    Please feel free to contact us if you require further assistance or have any additional inquiries.

    Thank you, and have a great day!

    Thread Starter anahow

    (@anahow)

    Hi @kushnamdev,

    <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>I just noticed another issue—should I open a new ticket? You can see it here:?https://vsg.bg/one-bedroom-apartments/. The</span> sliders on the left column are not properly cropped, and there’s a blank space that should not be there (as you can see from the position of the right arrow). This option, ‘Enable Optimole Image Handling,’ fixes the issue when turned off. Any advice?

    Plugin Support Kush

    (@kushnamdev)

    Hi @anahow,

    As you have already created another thread related to this issue, I am closing this one and marking it as resolved.

    Let me know if you need any further assistance.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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