Non-Responsive Company, Took Money & Provided No Login Info

  • Resolved Sean

    (@seaninator)


    5 days, 20 hours ago

    BEWARE! I signed up for a trial and received no welcome email, no login, nadda. Reached out twice and did not hear back. Told them to remove my credit card info & cancel my trial; again, no response. Today I was billed for the account that I cannot access. Calling my bank to initiate a chargeback. STAY FAR AWAY.

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  • Plugin Author Logic Hop

    (@logichop)

    We sincerely apologize for your experience.

    We recently experienced an issue with our email system that affected the delivery of welcome emails and support responses. We understand how frustrating this must be, and we take your concerns very seriously.

    Please reach out to us directly at [email protected], and we will make this right immediately. We will ensure your trial is canceled and process any necessary refunds.

    Again, we deeply regret the inconvenience and appreciate the opportunity to resolve this for you.

    —Logichop Team

    Thread Starter Sean

    (@seaninator)

    I wanted to confirm that LogicHop has responded to my emails and is eager to resolve my situation. Unfortunately, I am unable to delete my original comment, but I’m glad to see they’ve resolved their email issues. I also hope my initial panic doesn’t dissuade others from giving their product a try.

Viewing 2 replies - 1 through 2 (of 2 total)
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