Instagram feed not working – NOW WORKING

  • Resolved asaracena

    (@asaracena)


    1 week ago

    UPDATE – now the feed is working. The only thing I changed is that I used Safari as browser instead of Firefox. Although this can be marked as resolved it’s been very frustrating and it might be useful to others to give a warning about using Firefox to connect IG.

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    I changed my Instagram account to a creator/basic business account to be able to display my IG feed. Although this worked for about a month it’s no longer updating. When I try to connect my IG account to enable access for Smash Balloon I get this error message when trying to connect:

    “Uh oh! Something went wrong when connecting your account

    No Access Token returned by Instagram.

    There may be an issue on Instagram’s end. Please visit this page to see if there are any known issues with Instagram’s API. We really apologize for any inconvenience!

    You can also try connecting your account as a “Business Advanced” account. Find directions for this type of connection here

    Please click here to return to the plugin settings page.”

    I’ve deleted the plugin and reinstalled it; tried to connect IG and Smash Balloon in both Firefox and Safari (latest versions).

    I don’t know how to create an API Access Token to connect manually.

    Any suggestions?

    • This topic was modified 1 week ago by asaracena. Reason: issue was resolved
    • This topic was modified 1 week ago by asaracena.

    The page I need help with: [log in to see the link]

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  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @asaracena,

    Thank you for contacting us and sharing how you resolved the issue with your feed not connecting.

    Instagram feeds should connect when using Firefox browser, but you may occasionally encounter issues if there is a conflict with your browser settings or with one of your browser extensions. Switching to a different browser like Safari will resolve the issue in such cases.

    Do not hesitate to reach out if you need us again. We are always happy to help!

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