Memory Usage goes crazy after activating Revolut

  • Hello,

    When we activate the Revolut plugin, the front end side of the website becomes inaccessible. Memory usage immediately goes from 10GB to 50GB. CPU usage also goes to 100%…

    I tried to debug the issue via error logs. The only error I get is “WordPress Memory Exhausted Error”. I increased the WP memory limit to 756 MB but this didn’t fix the issue. As you know, 756 MB is quite high for any WordPress website.

    I had to deactivate the Revolut to make the site online again. Everything is now working smoothly after deactivating the Revolut plugin. We have 70,000+ orders on the site (HPOS activated). What’s the issue?

    Kind regards,
    Serdar

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support businessrevolutsupport_matas

    (@revomatas)

    Hello @kocakserdar ,

    I’m sorry for the issues caused by activating our Plugin.

    Could you share which version of the Revolut WooCommerce plugin did you try to use?

    Kind regards,
    Matas from Revolut Business

    Thread Starter kocakserdar

    (@kocakserdar)

    Hello,

    We tried to use the latest version

    Plugin Support businessrevolutsupport_matas

    (@revomatas)

    Hello @kocakserdar ,

    Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App

    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.

    Kind regards,
    Matas from Revolut Business

Viewing 3 replies - 1 through 3 (of 3 total)
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