CF7 suddenly shows error message

FAQ > Why do I get an error message with an orange border?

Hi there,
CF7 was working fine on my website, and I was receiving the form details via email. However, since yesterday, the email body has been messed up. I have updated both the plugin and WordPress, but it still doesn’t work. Could you please let me know how I can fix this issue? Thank you!

thanks Takayuki

I’d already searched the FAQs before posting so had seen that link.

it mentions a spam log facility but not where it can be found, and I haven’t found it.

Any advice on how this function is accessed?

• This reply was modified 1 week ago by nigeg28.

Hello Same here,

For my site, contact form 7 emails were working. But now while submitting the form, it started giving an error.

Where can i check error logs for contact form 7 submissions ?

@nigeg28

I tried your form and it was flagged as spam due to the quiz captcha. I would remove that and see if it works, if it works then you know its that add on thats causing it. Since CF7 is using ajax you can preview the response with your browser developer tools under the Network tab, look for the Response.

@mardala

thanks for taking the time/trouble ??

I’ve been using that quiz captcha for some years and all was well until recently.

I’m no techie, just someone who built their own website following a guide … so I don’t really understand …”Since CF7 is using ajax you can preview the response with your browser developer tools under the Network tab, look for the Response.”

If you can point me in the right direction of where/how, that would be great!

@nigeg28 All good – so when you open the site in chrome, e.g., one of the options is to open a set of dev tools (you can see the menu when you click the 3 dots in the upper right), look for “more tools” in that menu, then “developer tools”.

This opens a new dialog window that contains a list of tools under a tab menu, look for “Network”. This will show you network traffic as your page interacts with the server. When you have this window open and you submit a contact form, one of the things to look for is the XHR (ajax) request and you can view what is sent and the response from the server. So the error message shows up in this response data.

@mardala

thanks HUGELY for taking the trouble to reply ??

I have followed your guidance and can see responses generated in Fetch/XHR

This will be useful for me in the future when problems are encountered!

I raised a ticket with my provider yesterday and their response was that there was an issue with the SPF record in the DNS , which they have resolved.

Apparently this may result in a message looking like spam.

I have now successfully completed a contact 7 form, received the email and the autoresponder mail 2

looking at the Fetch/XHR that you so helpfully directed me to – I saw a [feedback] and [refill] response to submitting the forms.

Hopefully all is now resolved ??

Thanks SO MUCH for your help

Nige

@mardala

lastly is there any way to look at the XHR retrospectively or is it only a live function when the tool is open?

Nige