GoDaddy Managed WordPress doesn’t track UTMs

  • Resolved flexpavillion

    (@flexpavillion)


    1 week, 3 days ago

    Hey, we had great success with your plugin on our other websites, however, on both GoDaddy Managed WordPress our business owns (they have the same plugins as my other sites), UTMs are not tracked in Overview tab at all.
    This Managed WordPress has a caching feature, but I am failing to decipher what and where I need to do to make your plugin work.
    Would really appreciate some help!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Repon Hossain

    (@reponwp)

    Hi @flexpavillion ,

    You are facing a strange problem. I may need to check your website to solve the problem. Have you excluded the cookie key (wordpress_utm_event_tracker_session) of the UTM Event Tracker plugin?

    Thanks,

    Thread Starter flexpavillion

    (@flexpavillion)

    Hey @reponwp,

    Managed WordPress on GoDaddy has a caching feature, but no dashboard to exclude cookies or files from cache. :/
    I have no caching plugins because of that so I don’t know where to exclude…

    Plugin Author Repon Hossain

    (@reponwp)

    It’s great that you don’t have a caching plugin. However, I believe GoDaddy’s Managed WordPress hosting includes a built-in cache feature. You may need to exclude the cookie key from caching through the GoDaddy dashboard.

    Please refer to this guideline for instructions: https://www.godaddy.com/en-in/help/allow-website-visitors-to-set-cookie-and-tracking-preferences-27806

    If you’re still experiencing issues, feel free to contact me here: https://codiepress.com/contact/

    Thanks!

    Thread Starter flexpavillion

    (@flexpavillion)

    Websites + Marketing is a different than Managed WordPress, they are different hosting services. So I have no such dashboard.

    Maybe writing a httpaccess rule would help me?

    Plugin Author Repon Hossain

    (@reponwp)

    On the above page, you will find some instructions. Please follow those steps

    Allow website visitors to set cookie and tracking preferences
    Go to your GoDaddy product page.
    Scroll down, expand Websites + Marketing and select Manage next to your website.
    Select Edit Website to open your website editor.
    and there are more steps.

    Please contact me here https://codiepress.com/contact/ and let me know after form submitting.

    Plugin Author Repon Hossain

    (@reponwp)

    I checked your website and the system does not store the cookie of this plugin which is wordpress_utm_event_tracker_session. You need to contact GoDaddy support to exclude this cookie key.

    Thread Starter flexpavillion

    (@flexpavillion)

    I did and they said that is not possible, unfortunately. I will move them over to another hosting package, like cpanel hosting from GoDaddy that work perfectly with your plugin.

    Thanks for the help.

Viewing 7 replies - 1 through 7 (of 7 total)
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