Issue with PayPal Button on Single Product Page

  • Resolved eselmarvin

    (@eselmarvin)


    2 weeks, 3 days ago

    Hi,
    when I klick the PayPal button on the single product page the PayPal login is not loading. Instead I get the notification: “Something went wrong. Please try again or choose another payment source.” This only happens on the single product page not on the cart and the checkout.
    Thanks for your help!

    https://imgur.com/a/3LVaBql

    WP 6.7.2
    Astra 4.8.12
    Woocommerce 9.6.2
    Woocommerce Paypal Payments 2.9.6

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @eselmarvin

    Thank you for reaching out.

    Its likely a common conflict with the theme or another plugin. To resolve this, I recommend performing a full conflict test to rule out any compatibility issues. Please follow these steps:

    1. Activate the Default Theme
      Temporarily switch to the default Storefront theme. This will help determine if your current theme is causing the issue.
    2. Disable Other Plugins
      Deactivate all plugins except for WooCommerce and PayPal Payments.
    3. Test the PayPal Button
      Try clicking the PayPal button on the single product page again and see if the issue persists.
    4. Re-enable Plugins One by One
      If the problem is resolved after deactivating plugins, start re-enabling them one at a time, testing after each activation. This will help identify the plugin causing the conflict.

    If the issue continues even after following these steps, please let us know, and we’ll be happy to assist you further.

    Looking forward to your update.

    Kind Regards,

    Krystian

    Thread Starter eselmarvin

    (@eselmarvin)

    Hello @inpsydekrystian,
    thanks for your reply. The issue was gone after I switched to Storefront as you told me. When I switched back to Astra the PayPal login was still loading. So I think the problem is solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.