Stripe API key expiring problem

  • Hi,

    My questions that you were answering on my API key expiring were just deleted by a WordPress moderator and I cannot access the info I provided to create a new topic.

    My question was on the live key expiring after 10 days and even though it says try again later I must disconnect and reconnect WebToffee to Strip in the setting to get it to work.

    My checkout page is showing the rk_******* expired and the following error is in the wt_oauth_log in Woo.

    [body] => {“status”:”failed”,”error”:”Error: idempotency_key_in_use – There is currently another in-progress request using this Idempotent Key (that probably means you submitted twice, and the other request is still going through): rt_********************. Please try again later.”,”code”:409}

    Your last answer was:

    **********
    HI @ceenaree,

    We need to analyze the logs comprehensively to pinpoint any issues that may have arisen. To reduce payment interruptions on the site, you can temporarily switch to API integration.

    Disconnect from the Stripe APP so that you can see the API fields. Add your keys there and click save. Meanwhile, we will study the pattern of this issue and try to develop a new, improved version.
    **********

    I replied (and then WP Moderator deleted me):

    I have disconnected from Stripe but I do not see the ability to enter my key/secret in the settings.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ceenaree,

    Greetings from Webtoffee!

    We understand that the moderator deleted your post because you submitted your query in an existing thread. According to forum guidelines, you must ask your questions in a new post within the support forum.

    The option to switch to API integration isn’t visible because you are using our latest version. To access the old API integration, you need to revert to a version prior to 4.0. We can investigate the issue further; if you share all the latest wt_stripe_oauth logs completely as a text file privately using this link, it would be helpful. Additionally, eh_stripe_pay_dead logs from WooCommerce ->Status ->Logs.

    Thread Starter ceenaree

    (@ceenaree)

    Hi,

    I have sent the logs but there are no eh_stripe_pay_dead logs.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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