Plugin Stuck on Welcome Screen

  • Resolved Harry Werczberger

    (@yugenai)


    2 weeks ago

    Hi,

    I installed today your plugin on several websites I manage, on all of them the activation with the EL PRO license went well but on one website after connecting to the license it is stuck on the welcome screen saying: Let’s improve your site’s accessibility. When I press on the Get Started button nothing happens.

    Please advise how to proceed?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Elementor Team

    (@talmo)

    Hi, thank you for reaching our to us!

    Try using a different browser, as it might be due to extensions conflict.

    If the issue persists, we would love to assist you with any issues rising due to the new Ally Accessibility feature.

    Please open a ticket with our support team and add all the information you have there so we can proceed to resolution.

    We appreciate your patience and understanding!

    Thread Starter Harry Werczberger

    (@yugenai)

    Hi,

    The EL dev team was able to replicate the issue, seems it has to do with WPML and the way it manages the different versions of the website (languages), I will be kept up to date through the ticket I opened on their end.

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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