WebP Image Conversion Stuck and Breaking Images

  • Warren

    (@warrensamu)


    3 weeks, 5 days ago

    We started the WebP image conversion under Media > Compression Settings. It’s been stuck on converting image 581 of … If I Cancel the process, a bunch of images break on the website. If I restart it, the process will complete, but all the images will be broken both on the frontend and in the Media Library. I’m guessing the image paths are getting rewritten? What can be done to resolve this issue?

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  • Plugin Support Svetoslav Vasev

    (@svetoslavvasev)

    Hello @warrensamu ,

    The WebP conversion feature of the Speed Optimizer creates .webp copies of the images in your Media Library, without affecting the original images. The image paths stay the same and, whenever suitable, the WebP versions of the images are served to the visitor, instead of their non-WebP variants.

    If the conversion process has become stuck, you can try forcing the WebP conversion cron by connecting via SSH to your site and running the following command inside the public_html folder:
    wp cron event schedule siteground_optimizer_start_webp_conversion_cron now
    Of course, please feel free to contact us by submitting a support inquiry from your SiteGround account and we’ll review the issue further.

    Best Regards,

    Svetoslav Vasev

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