Optimole: New account error; support unresponsive

  • Resolved MCD Dise?o Web

    (@tmacarreras)


    2 weeks, 5 days ago

    Hello,

    I am experiencing an issue when trying to connect my WordPress site to Optimole. Previously, I had a free account registered with the email email [ deleted, please never post email addresses here again ], which I deactivated. Recently, I created a new account using the email [ deleted, please never post email addresses here again ]. I can log in to the new account’s dashboard and have even added my domain miguelcarrerasdutra.com.

    However, when connecting the Optimole plugin in WordPress with the new API, I receive the following error:

    "No se puede conectar al servicio de Optimole.
Details: It seems like this website was previously connected to an Optimole account that is now disabled. To continue enjoying our image optimization services on this website, you'll need to upgrade your account."

    I have uninstalled and reinstalled the plugin, and cleaned the database, but the issue persists, as the plugin still seems to reference data from the previous account. I already submitted this complaint via the contact page but have not received any response. Therefore, I will be posting it in the www.remarpro.com support forum.

    I would appreciate it if you could unlink any residual association with the old account so that I can use the new account without having to upgrade to premium.

    Thank you for your assistance.

    Best regards,

    Miguel Angel

    ————————————————————

    Version Spanish

    Hola,

    Estoy experimentando un problema al intentar conectar mi sitio de WordPress con Optimole. Anteriormente, tenía una cuenta gratuita registrada con el correo [ deleted, please never post email addresses here again ], la cual desactivé. Recientemente, creé una nueva cuenta utilizando el correo [ deleted, please never post email addresses here again ]. Puedo iniciar sesión en el panel de control de la nueva cuenta e incluso he a?adido mi dominio miguelcarrerasdutra.com.

    Sin embargo, al conectar el plugin de Optimole en WordPress con la nueva API, recibo el siguiente error:

        “No se puede conectar al servicio de Optimole.
        Detalles: Parece que este sitio web estaba previamente conectado a una cuenta de Optimole que ahora está deshabilitada. Para seguir disfrutando de nuestros servicios de optimización de imágenes en este sitio web, necesitarás actualizar tu cuenta.”

    He desinstalado y reinstalado el plugin, y he limpiado la base de datos, pero el problema persiste, ya que el plugin sigue haciendo referencia a datos de la cuenta anterior. Envié esta queja a través de la página de contacto, pero no he recibido respuesta. Por ello, procederé a publicarla en el Foro de soporte en www.remarpro.com.

    Agradecería que desvincularan cualquier asociación residual con la cuenta antigua para poder usar la nueva sin tener que actualizar a premium.

    Gracias por su asistencia.

    Saludos cordiales,
    Miguel Angel

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter MCD Dise?o Web

    (@tmacarreras)

    It has been quite a while since I contacted Optimole support and I still don’t have a solution. I’m still unable to connect the WordPress plugin to my free Optimole account. I’ve sent a new message to support via their contact form, but I haven’t received a response. Has anyone else experienced this issue? Have you managed to resolve it in any way?

    Thread Starter MCD Dise?o Web

    (@tmacarreras)

    Unfair Policy Impacting Reconnection of Website to New Optimole Account

    Hello everyone,

    I wanted to share my experience with Optimole’s support regarding an issue I’ve encountered. I recently reconnected my website, miguelcarrerasdutra.com, to Optimole after a long period of inactivity. I created a new Optimole account for my website, as I had previously deactivated my website and deleted my old Optimole account for personal reasons.

    However, when I attempted to connect my new account to my website, I was told that because my domain was previously associated with an old Optimole account (which was deactivated), I would need to upgrade to a premium plan in order to reconnect my site. This seems completely unreasonable, given that my new account and site are entirely independent of the old account.

    The policy of requiring a premium plan for reactivation is not only inconvenient but also unfair. As a legitimate website owner who is trying to use Optimole’s service on a fresh account with a legitimate, active site, I don’t understand why I should be forced into paying for a plan just to reconnect my website.

    I would like to ask if anyone else has encountered this situation, and if so, how they have dealt with it. Has anyone been able to resolve this issue without having to upgrade to a premium plan?

    I hope the Optimole team can reconsider their policy, as it seems to be an unnecessary hurdle for users like me who are trying to use the service responsibly and within the free plan limits.

    Thank you for reading, and I appreciate any feedback or advice from the community!

    Best regards,
    Miguel Carreras Dutra
    miguelcarrerasdutra.com

    Plugin Support Kush

    (@kushnamdev)

    Hello Miguel,

    Thank you for reaching out and for sharing your experience.

    The error message you are encountering occurs because our system detects a prior connection between your domain and a previously deactivated account. This mechanism is in place to ensure the integrity of our platform and maintain a seamless experience for all users.

    For further assistance, we kindly request that you continue the discussion through our official support channels, as we are unable to address account-specific cases on public forums. Please refer to our documentation for additional troubleshooting steps or reach out directly via our contact form.

    Thank you for your understanding.

    Best regards,

    Thread Starter MCD Dise?o Web

    (@tmacarreras)

    Thank you for your response and for the explanation. I understand Optimole’s policy, although in my particular case, it feels somewhat restrictive, as the previous account was deactivated a year ago due to personal reasons.

    Since there is no option to continue with the free plan, I have decided to opt for an alternative solution for image optimization on my website. I appreciate the support provided, and I consider this matter closed.

    Thank you once again for your time and consideration.

Viewing 4 replies - 1 through 4 (of 4 total)
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