• Resolved garvilo

    (@garvilo)


    Hello,

    We have noticed out of stock products in our catalogue are showing in our Dynamic Ads on Facebook. Products are marked as out of stock on website and in catalogue on Facebook. This is happening with both simple and variable products. Some products have been out of stock for months, but we can see them in ads today. We expect Dynamic Ads to pull only in stock products for advertising, can you help us troubleshoot this?

    Below is our status report:

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    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    Hello, and thank you for reaching out.

    By default, if the products were previously visible on Facebook, you may need to delete them from the catalog to completely hide them from customer view. You can de-select the “Enable product sync” checkbox to ensure all products aren’t automatically added to the catalog.

    The dev team has been notified of this request, and we will let you know if we have any additional updates regarding it.

    Kind regards,
    Marija

    Plugin Author Facebook

    (@facebook)

    Hello,

    If the product is out of stock in your Catalog on Commerce Manager, it should not be shown in your Dynamic Ads. If they are still appearing on your ads, you should raise a ticket with Meta Direct Support. Here is how: https://www.facebook.com/business/help/182669425521252

    Best regards,
    FB Plugin Support

    Thread Starter garvilo

    (@garvilo)

    @marijastuntcoders Hello, and thank you for your response! Hopefully that isn’t the standard behaviour in the future. Looking forward to updates!

    @facebook Hello, thank you for your response as well. We tried following instructions in that link but we get ‘Sorry, this page isn’t available’ from Direct Support?homepage link in step 1. We still see Out of Stock products showing in our Dynamic Ads, took screenshots just few minutes ago. Is there any other way we can get in touch with Meta support? As it seems the ‘Help?’ button in bussines.facebook doesn’t work as well, we can’t get past the step where we ‘Choose our asset that we need help with’. It just stays there with no followup after we choose our business, tried multiple times and browsers.

    Thank you both in advance!

    Plugin Support Vinod Kumar

    (@vinkmeta)

    Hey, Please create a Support Request here https://business.intern.facebook.com/business/help/

    Plugin Support Marija

    (@marijastuntcoders)

    Hello, since this is not a plugin-related issue, we will be marking the topic as resolved.

    Please feel free to reach out again, should you have any issues with the plugin.

    Kind regards,
    Marija

Viewing 5 replies - 1 through 5 (of 5 total)
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