Order received page missing content

  • Resolved dbognar

    (@dbognar)


    1 month, 1 week ago

    Hi,
    The order details are missing after a successful checkout, only the Order received title is shown.

    In Woocommerce>Settings>Advanced I have a proper checkout page with the shortcode [woocommerce_checkout] configured, and the order received checkout endpoint is configured to: order-received

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.6.0
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.9.0
    Log Directory Writable: ?
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.24
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.78.0
    OpenSSL/1.1.1l

    SUHOSIN Installed: –
    MySQL Version: 8.0.33-25
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    ai_playlist: 1
    attachment: 381
    betterdocs_faq: 20
    custom_css: 2
    customize_changeset: 10
    docs: 34
    elementor_font: 1
    elementor_library: 7
    elementor_snippet: 1
    fc_template: 1
    language_switcher: 4
    mailpoet_page: 1
    nav_menu_item: 16
    page: 15
    post: 1
    product: 2
    product_variation: 6
    rcb-banner-link: 1
    rcb-blocker: 5
    rcb-cookie: 10
    revision: 159
    shop_order: 3
    wc_product_tab: 1
    woo_product_tab: 1
    wp_global_styles: 2
    wp_navigation: 1
    wp_template: 1
    wpforms: 1
    x-currency-switcher: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (34) ###

    Advanced Google reCAPTCHA: by WebFactory Ltd – 1.27
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.63
    All-in-One WP Migration: by ServMask – 7.88
    Asgaros Forum: by Thomas Belser – 3.0.0
    BetterDocs: by WPDeveloper – 3.8.9
    Code Snippets: by Code Snippets Pro – 3.6.7
    Elementor Pro: by Elementor.com – 3.27.0
    Elementor: by Elementor.com – 3.27.1
    Essential Addons for Elementor: by WPDeveloper – 6.1.1
    FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.9.40
    FluentCRM Pro: by Fluent CRM – 2.9.40
    Site Kit by Google: by Google – 1.144.0
    HelloPack Client: by HelloWP.io – 2.0.34
    Imagify: by Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.4
    Jetpack: by Automattic – 14.2.1
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.16
    Real Cookie Banner (Free): by devowl.io – 5.0.7
    The Plus Addons for Elementor: by POSIMYTH – 6.1.8
    The Plus Addons for Elementor - Pro: by POSIMYTH – 6.1.5
    TranslatePress - Business: by Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu – 1.5.1

    TranslatePress - Multilingual: by Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu
    Cristophor Hurduban – 2.9.3

    UpdraftPlus - Backup/Restore: by TeamUpdraft
    DavidAnderson – 2.25.1.26

    Webshippy Order Sync: by Webshippy Ltd. – 1.7.3
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.80

    WooCommerce Additional Variation Images: by WooCommerce – 2.3.2
    Woo Back In Stock Notifications: by Woo – 1.7.1
    WooPayments: by WooCommerce – 8.8.0
    Woo Product Bundles: by Woo – 7.2.1
    WooCommerce Product Tabs (Free): by Barn2 Plugins – 2.1.8
    WooCommerce Shipping & Tax: by WooCommerce – 2.8.7
    WooCommerce: by Automattic – 9.6.0
    WP Rocket: by WP Media – 3.18
    WPForms Lite: by WPForms – 1.9.3.1
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.17.1


    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: ?

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 1 MB

    ### WC Pages ###

    Shop base: #391 - /products/
    Cart: #3078 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #4258 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #3096 - /my-account/
    Terms and conditions: #3163 - /terms-conditions/

    ### Theme ###

    Name: Botiga
    Version: 2.2.16
    Author URL: https://athemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: /autoinstalator/wordpress/wp-content/plugins/theplus_elementor_addon/modules/widgets-styles/woo-thankyou/thankyou.php

    ### WooPayments ###

    Version: 8.8.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 214531991
    Account ID: acct_1OM8PaFh4kgyhIft
    Payment Gateway: Disabled
    Test Mode: Enabled
    Enabled APMs: card,bancontact,ideal
    WooPay: Not eligible
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Disabled
    Documents: Enabled
    Logging: Disabled

    ### Back In Stock ###

    Database Version: 1.7.1
    Loopback Test: –

    ### Product Bundles ###

    Database Version: 7.2.1
    Loopback Test: –
    Template Overrides: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    add-to-cart-with-options-stepper-layout
    blockified-add-to-cart

    Daily Cron: ? Next scheduled: 2025-01-28 10:23:54 +01:00
    Options: ?
    Notes: 167
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 9
    Oldest: 2024-12-30 11:58:37 +0100
    Newest: 2025-01-08 11:00:58 +0100

    Complete: 2,275
    Oldest: 2024-12-27 19:51:56 +0100
    Newest: 2025-01-27 14:31:11 +0100

    Failed: 559
    Oldest: 2023-02-15 08:13:21 +0100
    Newest: 2025-01-15 15:55:48 +0100

    Pending: 31
    Oldest: 2025-01-27 14:28:48 +0100
    Newest: 2025-02-01 15:04:24 +0100


    ### Status report information ###

    Generated at: 2025-01-27 14:31:32 +01:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern. I checked the order details page link you shared, and I’m seeing a message saying, “Please log in to view order details.”

    Additionally, I noticed in the System Status Report that you are using the WooCommerce-related module which modifying the Thank You page (thankyou.php). This likely overrides WooCommerce’s default order confirmation page layout

    For testing purposes, could you please:

    1. Deactivate all plugins except WooCommerce.
    2. Switch to the default WooCommerce theme (Storefront).
    3. Check if the issue persists.

    For more details on how to run a conflict test, please follow the instructions in this article:
    ?? How to Test for Conflicts

    Thank you

    Thread Starter dbognar

    (@dbognar)

    Hi,

    You are right, the WooCommerce-related module is modifying the Thank You page. I reverted back to the default and everything works fine. I will investigate further what is wrong with the custom page.

    Thank you very much for your help!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello dbognar,

    Thank you for your reply.

    I am glad to know that you have resolved the issue.
    I appreciate you for sharing the solution here.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.