Analytics not showing 25.01.2025

  • Resolved woji29911

    (@woji29911)


    1 month, 2 weeks ago

    Hi everyone,

    I’m having trouble with my WooCommerce analytics not showing one day 24 of Januray and could really use some help. Here’s what I’ve done so far to try to fix the issue:

    • Turned WooCommerce off and on.
    • Downgraded to a previous version (currently using 9.6.0).
    • Cleared the analytics cache and all other caches.
    • Revisited old orders (from HPOS).
    • Deleted HPOS tables.
    • Manually checked the database (as thoroughly as I could), and the orders in question seem to have the correct dates.

    (if I switch to created date in analytics settings it works ok)

    I’ve attached screenshots and the system status for reference. Despite all this, the issue persists.

    Does anyone have any advice or suggestions on what to try next? I’d really appreciate any help! ??

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.6.0
Legacy REST API Package Version: Wtyczka przestarza?ego REST API nie jest zainstalowana w tej witrynie.
Action Scheduler Version: ? 3.9.0
Log Directory Writable: ?
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: –
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.27
PHP Post Max Size: 8 GB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 8.11.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.24-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 299
custom_css: 1
e-landing-page: 2
elementor_library: 22
elementor_snippet: 5
nav_menu_item: 4
oembed_cache: 5
page: 27
post: 25
product: 81
revision: 5000
sfwd-certificates: 1
sfwd-courses: 97
sfwd-lessons: 2356
sfwd-question: 1186
sfwd-quiz: 73
shop_coupon: 115
shop_order: 8322
shop_order_refund: 223
viwec_template: 8
viwec_template_block: 2
wp_block: 1
wp_global_styles: 1
wp_navigation: 1
wpdesk-coupons: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

Kupony PDF WooCommerce PRO - Zaawansowana Wysy?ka: przez WP Desk – 1.2.0
Code Snippets: przez Code Snippets Pro – 3.6.7
Elementor Pro: przez Elementor.com – 3.27.0
Elementor: przez Elementor.com – 3.27.1
Flexible Checkout Fields Pro: przez WP Desk – 4.0.12
Flexible Checkout Fields: przez WP Desk – 4.1.15
Kupony PDF WooCommerce PRO: przez WP Desk – 2.1.0
Groundhogg - AWS: przez Groundhogg Inc. – 2.13
Groundhogg - Content Restriction: przez Groundhogg Inc. – 2.1.2.1
Groundhogg - Email Countdown Timer: przez Groundhogg Inc. – 3.0.6
Groundhogg - Elementor Integration: przez Groundhogg Inc. – 2.0.8
Groundhogg - Meta Conversions API: przez Groundhogg Inc. – 1.1.1
Groundhogg - LearnDash Integration: przez Groundhogg Inc. – 2.3.2
Groundhogg - Conditional Funnel Logic: przez Groundhogg Inc. – 3.0
Groundhogg - Sales Pipeline: przez Groundhogg Inc. – 3.4.2.1
Groundhogg - Advanced Features: przez Groundhogg Inc. – 3.2.6.5
Groundhogg - SMS: przez Groundhogg Inc. – 2.6
Groundhogg - SMTP: przez Groundhogg Inc. – 2.1.1
Groundhogg - Twilio Integration: przez Groundhogg Inc. – 2.4
Groundhogg - WooCommerce Integration: przez Groundhogg Inc. – 2.7
Groundhogg: przez Groundhogg Inc. – 3.7.4.1
LearnDash LMS - Elementor: przez LearnDash – 1.0.9.2
Loco Translate: przez Tim Whitlock – 2.7.1
Login as User: przez Web357 – 1.5.7
PixelYourSite: przez PixelYourSite – 10.0.4
Platforma LMS: przez LearnDash – 4.20.1.1
P?atno?ci Tpay: przez Krajowy Integrator P?atno?ci S.A. – 1.7.8
Advanced Order Export For WooCommerce: przez AlgolPlus – 3.5.7
WooCommerce Checkout Upsell Funnel Premium: przez VillaTheme – 1.0.12
WooCommerce Email Template Customizer Premium: przez VillaTheme – 1.2.10
WooCommerce PayU: przez WP Desk – 6.0.5
WooCommerce: przez Automattic – 9.6.0
WP Crontrol: przez John Blackbourn – 1.18.0
WP Fusion: przez Very Good Plugins – 3.44.18

### Inactive Plugins (5) ###

Defender: przez WPMU DEV – 4.12.0
FakturaXL: przez FakturaXL.pl – 1.3.9
Payment Plugins for PayPal WooCommerce: przez Payment Plugins
[email protected] – 1.0.54

WooCommerce Przelewy24: przez WP Desk – 4.0.8
WP Sheet Editor - Post Types (Premium): przez WP Sheet Editor – 2.25.15

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dni
Level threshold: –
Log directory size: 32 MB

### WC Pages ###

Strona sklepu: ? ID strony zosta? ustawiony
ale strona nie istnieje

Koszyk: ? Strona nie zawiera shortcode [woocommerce_cart] ani bloku woocommerce/cart.
Zamówienie: ? Strona nie zawiera shortcode [woocommerce_checkout] ani bloku woocommerce/checkout.
Moje konto: ? Strona nie ustawiona
Regulamin: #8299 - /regulamin/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.3.0
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Theme type: Klasyczny motyw
WooCommerce Support: ?

### Templates ###

Overrides: hello-theme-child-master/woocommerce/checkout/form-pay.php
hello-theme-child-master/woocommerce/checkout/review-order.php
hello-theme-child-master/woocommerce/checkout/thankyou.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout
blockified-add-to-cart

Daily Cron: ? Next scheduled: 2025-01-28 08:45:30 +01:00
Options: ?
Notes: 59
Onboarding: skipped

### Action Scheduler ###

Complete: 27
Oldest: 2025-01-26 21:35:52 +0100
Newest: 2025-01-27 12:58:13 +0100

Pending: 1
Oldest: 2025-01-27 21:35:52 +0100
Newest: 2025-01-27 21:35:52 +0100


### Status report information ###

Generated at: 2025-01-27 14:10:28 +01:00
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello woji29911,

    Thank you for contacting WooCommerce support.

    I understand WooCommerce Analytics is not showing data for January 24.
    Switching to the created date setting resolves the issue.

    I appreciate the steps you have taken so far.
    Please edit the orders missing from analytics and share screenshots of the Order Notes.

    Could you provide more details about your steps with HPOS?
    When did you enable it, and when did you switch back to legacy order storage?

    Also, what do you mean by “switch to created date”?
    A screenshot would help clarify.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Thread Starter woji29911

    (@woji29911)

    Hi, thank you for your answer,

    By switching to created I mean – Analytics -> Settings ->Date (I can choose created, completed or paid), when I choose completed or paid – error appears, when created – everything is ok.
    This setting is here: /wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Fsettings

    This is screenshot from that order (completed and paid 25 January 2025):


    I don’t know if this is important but when I select analytict to show dates:
    24/01-25/01 – it works ok
    25/01 – it works ok
    25/01 – 26/01 – it works ok
    if I extend date range to anything more – then 24/01 is showing twice (and it breaks previous year analytics as well 24/01/2024) – so it might show us that not that particular order is a problem but something else ;/

    When did you enable it, and when did you switch back to legacy order storage?
    it is difficult for me to say now, but it was 24 or 25, I did many times, trying to sync HPOS and old method, leaving only old method not syncing etc. At the moments HPOS is off, syncing is off, and syncing doesn’t work even if I run it orders are not syncing – so I’ve deleted all HPOS tables from database – using WooCommerce tool in Status -> tools tab


    THANK YOU!

    Thread Starter woji29911

    (@woji29911)

    Hi, I haven’t done anything and it went back to normal ???♂?

    Thank you for your help ??

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @woji29911,

    I’m glad the issue is resolved. It might have been related to browser or site caching on your end. If you face this issue again, along with the steps you’ve already tried, consider disabling all plugins except WooCommerce to check if that resolves it. Clearing your browser and site cache or testing in incognito mode can also help. Additionally, using your browser’s inspect tool to check the JavaScript console for errors might give more insight into any potential script conflicts.

    Wishing you the best!

Viewing 4 replies - 1 through 4 (of 4 total)
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