• Resolved lauramark

    (@lauramark)


    Hello,

    It′s very strange because when a user buy in my shop, it not register as customer… In Users don′t appear this user. Very very strange.

    The configuration is:

    https://ibb.co/kmSdg4D

    WordPress Environment<br><br>WordPress address (URL): ...<br>Site address (URL): ...<br>WC Version: 9.6.0<br>Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio.<br>Action Scheduler Version: ? 3.9.0<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: es_ES<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.27<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 15000<br>cURL Version: 8.11.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.41<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.6.0<br>WC Database Prefix: YWYw_<br>Tama?o total de la base de datos: 15.30MB<br>Tama?o de los datos de la base de datos: 12.42MB<br>Tama?o del índice de la base de datos: 2.88MB<br>YWYw_woocommerce_sessions: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_actions: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB<br>YWYw_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_cookies: Datos: 0.03MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_dnsmpd: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB<br>YWYw_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB<br>YWYw_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB<br>YWYw_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>YWYw_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_category: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_form: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_master: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_prerequisite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_question: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_statistic: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_statistic_ref: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_toplist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_user_activity: Datos: 0.02MB + índice: 0.13MB + Motor InnoDB<br>YWYw_learndash_user_activity_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_mailerlite_checkouts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_ml_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_options: Datos: 7.05MB + índice: 0.14MB + Motor InnoDB<br>YWYw_postmeta: Datos: 2.33MB + índice: 0.34MB + Motor InnoDB<br>YWYw_posts: Datos: 1.13MB + índice: 0.09MB + Motor InnoDB<br>YWYw_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_tec_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_tec_occurrences: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_tutor_earnings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_notifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_attempt_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_attempts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_question_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_questions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_withdraws: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_usermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB<br>YWYw_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_wc_admin_note_actions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>YWYw_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpfm_backup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB Post Type Counts<br><br>astra_adv_header: 1<br>astra-advanced-hook: 1<br>attachment: 42<br>cartflows_flow: 1<br>cartflows_step: 2<br>courses: 5<br>custom_css: 1<br>customize_changeset: 38<br>elementor_library: 6<br>lesson: 51<br>nav_menu_item: 10<br>page: 19<br>post: 8<br>product: 32<br>product_variation: 38<br>pys_event: 1<br>revision: 250<br>sfwd-courses: 2<br>sfwd-lessons: 29<br>sfwd-quiz: 1<br>sfwd-topic: 3<br>shop_order: 24<br>shop_subscription: 1<br>topics: 16<br>tribe_events: 23<br>tutor_announcements: 2<br>tutor_enrolled: 16<br>wc_membership_plan: 5<br>wc_user_membership: 7<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (24)<br><br>Astra Pro: por Brainstorm Force – 4.8.11<br>Autocomplete WooCommerce Orders: por QuadLayers – 3.3.8<br>Editor clásico: por Colaboradores de WordPress – 1.6.7<br>Elementor Pro: por Elementor.com – 3.27.0<br>Elementor: por Elementor.com – 3.27.0<br>LearnDash LMS - Course Grid: por LearnDash – 2.0.10<br>Notes for LearnDash: por SnapOrbital – 1.7.4<br>LearnDash LMS - WooCommerce Integration: por LearnDash – 2.0.1<br>Loco Translate: por Tim Whitlock – 2.6.14<br>Nav Menu Roles: por Kathy Darling – 2.1.2<br>PDF Embedder: por PDF Embedder – 4.9.0<br>PixelYourSite: por PixelYourSite – 10.0.4<br>LearnDash LMS: por LearnDash – 4.20.0.3<br>Events Shortcodes For The Events Calendar: por Cool Plugins – 2.4.4<br>The Events Calendar: por The Events Calendar – 6.9.1<br>WC - APG Campo NIF/CIF/NIE: por Art Project Group – 3.2.0.1<br>MailerLite - Integración con WooCommerce: por MailerLite – 2.1.25<br>WooCommerce Stripe Gateway: por Stripe – 9.1.1<br>WooCommerce Memberships: por SkyVerge – 1.26.9 (la actualización a la versión 1.26.10 está disponible)<br>WooCommerce Subscriptions: por WooCommerce – 7.1.0<br>WooCommerce: por Automattic – 9.6.0<br>WP Font Awesome: por Zayed Baloch – 1.8.0<br>WP Mail SMTP: por WP Mail SMTP – 4.3.0<br>WP Rollback: por WP Rollback – 2.0.7 Inactive Plugins (2)<br><br>Checkout Field Editor and Manager for WooCommerce: por Acowebs – 2.2.25<br>Code Snippets: por Code Snippets Pro – 3.6.6.1 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 días<br>Level threshold: –<br>Log directory size: 65 KB WC Pages<br><br>Base de la tienda: ? Página sin definir<br>Carrito: #15 - /carrito/ - Contiene el shortcode [woocommerce_cart]<br>Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.<br>Mi cuenta: #17 - /mi-cuenta/<br>Términos y condiciones: #55 - /condiciones/ Theme<br><br>Name: Astra<br>Version: 4.8.10<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo<br><br>Theme type: Tema clásico<br>WooCommerce Support: ? Templates<br><br>Overrides: – Memberships<br><br>Restriction mode:: Hide content only<br>Public content:: –<br>Excluded from discounts:: –<br>Membership plans:: 5<br>Acceso soporte comunidad 12 meses:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (12 months)Subscription: YesInstallment plan: No<br>Acceso soporte comunidad 6 meses:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (6 months)Subscription: YesInstallment plan: Yes<br>Acceso soporte membresia 1 mes:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 months)Subscription: YesInstallment plan: Yes<br>Acceso a Llamadas:: Members: 1Access method: Product(s) purchaseAccess length: Specific length (3 months)Subscription: YesInstallment plan: Yes<br>Acceso a Soporte:: Members: 1Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes Suscripciones<br><br>WCS_DEBUG: ? No<br>Subscriptions Mode: ? Activo<br>Subscriptions Live URL: https://campus.mihaelabucur.com/<br>Subscriptions-core Library Version: 7.9.0<br>Subscription Statuses: trash: 1<br>WooCommerce Account Connected: ? No<br>Report Cache Enabled: ? Si<br>Cache Update Failures: ? 0 fallo Configuración de la tienda<br><br>Country / State: Espa?a — Madrid Suscripciones por pasarela de pago<br><br>Stripe: trash: 1 Compatibilidad de pasarelas de pago<br><br>Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br>blockified-add-to-cart<br><br>Daily Cron: ? Next scheduled: 2023-03-10 14:24:55 +01:00<br>Options: ?<br>Notes: 86<br>Onboarding: skipped Action Scheduler<br><br>Completo: 93<br>Oldest: 2025-01-12 19:35:20 +0100<br>Newest: 2025-01-23 13:14:42 +0100<br><br>Fallida: 11<br>Oldest: 2023-02-15 03:18:03 +0100<br>Newest: 2025-01-17 12:58:29 +0100<br><br>Pendiente: 7<br>Oldest: 2025-01-24 11:37:02 +0100<br>Newest: 2026-06-27 00:00:00 +0200 Status report information<br><br>Generated at: 2025-01-23 13:17:53 +01:00<br>
Viewing 3 replies - 1 through 3 (of 3 total)
  • moon0326

    (@moon0326)

    Hi @lauramark,

    Thank you for contacting WooCommerce support.

    When this option is selected, your customers are prompted to create a new account after placing an order. The option does not automatically create an account.

    This is what customers see after placing an order:

    Thread Starter lauramark

    (@lauramark)

    What option? I can′t see the screenshot,

    “The option does not automatically create an account.” Where is this option?

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello lauramark,

    Thank you for your reply.

    The screenshot you shared shows you have disabled the guest checkout.
    This means users should not be able to place an order without logging into the site.

    Could you share a screenshot of the order that does not show the user?
    I want to examine the details further.

    Also, has this issue happened before?
    If so, how many times?

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.