Problem with Checkout

Hi there!

I have checked the issue on your site, and I can see the error notice is coming from a third-party plugin that is handling customer information. It seems like you are using the Advanced Shipment Tracking plugin on your site, which is triggering this error message.

To assist you further, could you please confirm if you are using the Advanced Shipment Tracking plugin on your site? If yes, could you please try deactivating that plugin and see if the error message persists?

If your issue is resolved after deactivating the plugin, I would suggest contacting the plugin support team to help you configure the plugin properly so that the error does not appear again.

If you are not using any advanced shipment tracking plugin, I’d like to better understand your site setup. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

No I don′t use this plugin,

System Status Report:

WordPress Environment<br><br>WordPress address (URL): https://campus.mihaelabucur.com<br>Site address (URL): https://campus.mihaelabucur.com<br>WC Version: 9.6.0<br>Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio.<br>Action Scheduler Version: ? 3.9.0<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: es_ES<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.27<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 15000<br>cURL Version: 8.11.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.41<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.6.0<br>WC Database Prefix: YWYw_<br>Tama?o total de la base de datos: 15.30MB<br>Tama?o de los datos de la base de datos: 12.42MB<br>Tama?o del índice de la base de datos: 2.88MB<br>YWYw_woocommerce_sessions: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_actions: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB<br>YWYw_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_cookies: Datos: 0.03MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_dnsmpd: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB<br>YWYw_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB<br>YWYw_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB<br>YWYw_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>YWYw_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_category: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_form: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_master: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_prerequisite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_question: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_statistic: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_statistic_ref: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_pro_quiz_toplist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_learndash_user_activity: Datos: 0.02MB + índice: 0.13MB + Motor InnoDB<br>YWYw_learndash_user_activity_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_mailerlite_checkouts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_ml_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_options: Datos: 7.05MB + índice: 0.14MB + Motor InnoDB<br>YWYw_postmeta: Datos: 2.33MB + índice: 0.34MB + Motor InnoDB<br>YWYw_posts: Datos: 1.13MB + índice: 0.09MB + Motor InnoDB<br>YWYw_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_tec_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_tec_occurrences: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_tutor_earnings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_notifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_attempt_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_attempts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_question_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_quiz_questions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_tutor_withdraws: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_usermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB<br>YWYw_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_wc_admin_note_actions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>YWYw_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>YWYw_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>YWYw_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>YWYw_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>YWYw_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpfm_backup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>YWYw_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB Post Type Counts<br><br>astra_adv_header: 1<br>astra-advanced-hook: 1<br>attachment: 42<br>cartflows_flow: 1<br>cartflows_step: 2<br>courses: 5<br>custom_css: 1<br>customize_changeset: 38<br>elementor_library: 6<br>lesson: 51<br>nav_menu_item: 10<br>page: 19<br>post: 8<br>product: 32<br>product_variation: 38<br>pys_event: 1<br>revision: 250<br>sfwd-courses: 2<br>sfwd-lessons: 29<br>sfwd-quiz: 1<br>sfwd-topic: 3<br>shop_order: 24<br>shop_subscription: 1<br>topics: 16<br>tribe_events: 23<br>tutor_announcements: 2<br>tutor_enrolled: 16<br>wc_membership_plan: 5<br>wc_user_membership: 7<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (24)<br><br>Astra Pro: por Brainstorm Force – 4.8.11<br>Autocomplete WooCommerce Orders: por QuadLayers – 3.3.8<br>Editor clásico: por Colaboradores de WordPress – 1.6.7<br>Elementor Pro: por Elementor.com – 3.27.0<br>Elementor: por Elementor.com – 3.27.0<br>LearnDash LMS - Course Grid: por LearnDash – 2.0.10<br>Notes for LearnDash: por SnapOrbital – 1.7.4<br>LearnDash LMS - WooCommerce Integration: por LearnDash – 2.0.1<br>Loco Translate: por Tim Whitlock – 2.6.14<br>Nav Menu Roles: por Kathy Darling – 2.1.2<br>PDF Embedder: por PDF Embedder – 4.9.0<br>PixelYourSite: por PixelYourSite – 10.0.4<br>LearnDash LMS: por LearnDash – 4.20.0.3<br>Events Shortcodes For The Events Calendar: por Cool Plugins – 2.4.4<br>The Events Calendar: por The Events Calendar – 6.9.1<br>WC - APG Campo NIF/CIF/NIE: por Art Project Group – 3.2.0.1<br>MailerLite - Integración con WooCommerce: por MailerLite – 2.1.25<br>WooCommerce Stripe Gateway: por Stripe – 9.1.1<br>WooCommerce Memberships: por SkyVerge – 1.26.9 (la actualización a la versión 1.26.10 está disponible)<br>WooCommerce Subscriptions: por WooCommerce – 7.1.0<br>WooCommerce: por Automattic – 9.6.0<br>WP Font Awesome: por Zayed Baloch – 1.8.0<br>WP Mail SMTP: por WP Mail SMTP – 4.3.0<br>WP Rollback: por WP Rollback – 2.0.7 Inactive Plugins (2)<br><br>Checkout Field Editor and Manager for WooCommerce: por Acowebs – 2.2.25<br>Code Snippets: por Code Snippets Pro – 3.6.6.1 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 días<br>Level threshold: –<br>Log directory size: 65 KB WC Pages<br><br>Base de la tienda: ? Página sin definir<br>Carrito: #15 - /carrito/ - Contiene el shortcode [woocommerce_cart]<br>Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.<br>Mi cuenta: #17 - /mi-cuenta/<br>Términos y condiciones: #55 - /condiciones/ Theme<br><br>Name: Astra<br>Version: 4.8.10<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo<br><br>Theme type: Tema clásico<br>WooCommerce Support: ? Templates<br><br>Overrides: – Memberships<br><br>Restriction mode:: Hide content only<br>Public content:: –<br>Excluded from discounts:: –<br>Membership plans:: 5<br>Acceso soporte comunidad 12 meses:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (12 months)Subscription: YesInstallment plan: No<br>Acceso soporte comunidad 6 meses:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (6 months)Subscription: YesInstallment plan: Yes<br>Acceso soporte membresia 1 mes:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 months)Subscription: YesInstallment plan: Yes<br>Acceso a Llamadas:: Members: 1Access method: Product(s) purchaseAccess length: Specific length (3 months)Subscription: YesInstallment plan: Yes<br>Acceso a Soporte:: Members: 1Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes Suscripciones<br><br>WCS_DEBUG: ? No<br>Subscriptions Mode: ? Activo<br>Subscriptions Live URL: https://campus.mihaelabucur.com/<br>Subscriptions-core Library Version: 7.9.0<br>Subscription Statuses: trash: 1<br>WooCommerce Account Connected: ? No<br>Report Cache Enabled: ? Si<br>Cache Update Failures: ? 0 fallo Configuración de la tienda<br><br>Country / State: Espa?a — Madrid Suscripciones por pasarela de pago<br><br>Stripe: trash: 1 Compatibilidad de pasarelas de pago<br><br>Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br>blockified-add-to-cart<br><br>Daily Cron: ? Next scheduled: 2023-03-10 14:24:55 +01:00<br>Options: ?<br>Notes: 86<br>Onboarding: skipped Action Scheduler<br><br>Completo: 97<br>Oldest: 2025-01-12 19:35:20 +0100<br>Newest: 2025-01-25 17:25:41 +0100<br><br>Fallida: 11<br>Oldest: 2023-02-15 03:18:03 +0100<br>Newest: 2025-01-17 12:58:29 +0100<br><br>Pendiente: 7<br>Oldest: 2025-01-26 17:25:41 +0100<br>Newest: 2026-06-27 00:00:00 +0200 Status report information<br><br>Generated at: 2025-01-25 22:07:40 +01:00<br>

Logs:

2025-01-20T10:15:11+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to get_post_type_items. 2025-01-20T10:15:11+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to add_plugin_item. 2025-01-20T10:15:11+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to register_post_type. 2025-01-20T10:15:22+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to get_post_type_items. 2025-01-20T10:15:22+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to add_plugin_item. 2025-01-20T10:15:22+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to register_post_type. 2025-01-20T10:15:33+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to get_post_type_items. 2025-01-20T10:15:33+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to add_plugin_item. 2025-01-20T10:15:33+00:00 Advertencia The WooCommerce Admin Navigation feature and its classes (Screen, Menu, CoreMenu) are deprecated since 9.3 with no alternative. Please remove the call to register_post_type.

Hi there!

Thank you for sharing the system status report and error log. In the error log, I can see that you are using a plugin that relies on the deprecated WooCommerce Admin Navigation feature. I believe this plugin is “Nav Menu Roles” by Kathy Darling.

Regarding the issue with the error message on checkout, could you please try deactivating all plugins except WooCommerce to see if the issue persists? Here are instructions on how to run a conflict test:
How to Test for Conflicts.

Thank you