Jepack looses connection after several days

  • Resolved Robert

    (@nldx)


    1 month, 2 weeks ago

    Dear Support Team,

    We use Jetpack to connect our WooCommerce shop to the WooCommerce App. Since December, the Jetpack connection has been consistently dropping after only a few days, requiring us to reconnect to restore functionality. This occurs even though Jetpack shows an active connection in the WordPress backend.

    When the connection is lost, the Jetpack debug tool (https://jptools.wordpress.com/debug/) reports the following error: unknown error.
    But /wp-admin/admin.php?page=jetpack-debugger shows “Invalid Jetpack connection token”

    All plugins, WordPress, and our theme are up to date.
    We checked https://jetpack.com/support/getting-started-with-jetpack/known-issues and the XML-RPC file.
    We use WordFence for security, but there were no conflicts before December.
    Disabling WordFence does not fix it either.

    Could you please advise on how we can resolve this issue?

    Kind regards,
    Rob

    • This topic was modified 1 month, 2 weeks ago by Robert.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @nldx –

    Thanks for looking into those potential issues.

    I made an adjustment on our end to how Jetpack communicates with your site, which may improve the reliability of the connection.

    Please keep an eye on things and let us know if this happens again.

    Thread Starter Robert

    (@nldx)

    Thank you!!!
    Will do.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    You are welcome. Please keep us posted.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @nldx,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter Robert

    (@nldx)

    @erania-pinnera we had no connection issues since the adjustments you made and we hope it stays that way. : )
    Thanks. it is resolved for now.

    Best regards

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @nldx,

    Thanks for taking the time to confirm you’re all set again now, that’s very good to hear!

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.